Regina Lee Baswell
Queen Creek,Arizona
Summary
To obtain a challenging position within the company where I can expand my knowledge and be able to utilize my experience and education.
Dedicated and charismatic customer service representative with 10+ years of experience. Provided high quality customer service in high paced environment. Skilled in problem solving and understanding of customer needs. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
18
18
years of professional experience
Work History
Persorter
Nellis Auction
09.2024 - 02.2025
Help scan items and sort them for our online sales and our whole sales.
- Collaborated with team members to increase overall productivity in the pre-sorting department.
Transporting customers
AZ Limo
10.2023 - 05.2024
- Providing great customer service in the Phoenix area
- Arriving on time for scheduled pick ups
- Assisting and communicating with customers to meet professional expectations
Shuttling Airline crews
Denver Coach
07.2022 - 12.2023
- Over 20 rides a day and working extended hours
- Punctual arrival times
- Constantly tracking Airline flight numbers
- Providing great customer service
Completed 140 hours of internship
Colorado Urology
04.2020 - 02.2022
- Took the role of nursing assistant
- Responded to 30+ emails and phone calls per shift
- Maintaining positivity and care through high paced environment
Collections agent
Marks Auto Sales
07.2014 - 04.2018
- Making sure customers brought their accounts current
- Verifying customer data
- Offer customer financial advice and providing positive attitude
- Met daily collection goals
Collection/ Branch Manager
The Advantage Group
07.2007 - 04.2014
- Running a collection floor/call center
- Meeting with New clients to lock in new contacts, Setting up collector goals, Running a very busy collection floor
Education
Medical Assisting
Pima Medical Institute
Denver, CO03.2020
Skills
- Customer service
- Excellent verbal and written communication skills
- Fluent in English and Spanish
- Experience in MS Office (Microsoft Word, Excel, Power Point and Outlook)
- Data Entry
- Uploading portfolios
- Reliable Decision Making
- Strong Communication Skills
- Effective problem solving
- Client coordination
- Teamwork and Collaboration
Timeline
Persorter
Nellis Auction
09.2024 - 02.2025
Transporting customers
AZ Limo
10.2023 - 05.2024
Shuttling Airline crews
Denver Coach
07.2022 - 12.2023
Completed 140 hours of internship
Colorado Urology
04.2020 - 02.2022
Collections agent
Marks Auto Sales
07.2014 - 04.2018
Collection/ Branch Manager
The Advantage Group
07.2007 - 04.2014
Medical Assisting
Pima Medical Institute