Overview
Work History
Education
Skills
Awards
Timeline
Generic

Regina Legagneur

Brooklyn,New York

Overview

9
9
years of professional experience

Work History

Omni Experience Ambassador

Bj’s Wholesale Club #204
05.2023 - Current
  • Greeting both member and Doordash deliverers with a smile and ensuring that their order will be retrieved as soon as possible for the best customer service and experience
  • Shopping, preparing and staging both online and instore pickup orders for club members and Doordash deliverers
  • Engaged members in conversation to offer hospitality, aid in service recovery and engender trust.
  • Staging the products adequately by separating the dry, frozen and refrigerated products from each other
  • Adapting to environment change with store product locations constantly changing
  • Communicating with peers and ensuring the best teamwork
  • Ensure a seamless and personalized experience for customers online and through store
  • Understanding of a metric based system

Fulfillment Support Associate

Macy’s
11.2022 - 12.2022
  • Organize and maintain warehouse and merchandise for distribution into shipping
  • Quick picking and loading process to help the business efficiently pick and assemble orders
  • Stocking, packing, retrieving and shipping out items at a quick rate

Front-of-the-House Staff

WolfNights
02.2022 - 04.2022
  • Memorize and explain menu items and offer discerning recommendations, notify the customer on the different gluten and dairy free options that is provided
  • Maintain, inspect, supply and clean the stations, food and the restaurant as a whole

Seasonal Retail Sales Associate

Primark
10.2019 - 01.2020
  • Customer and retail responsibilities
  • Cashiering, stockroom and store management
  • Providing the best customer service
  • Sharing product knowledge

Camp Counselor

Campus Day Camp
06.2016 - 08.2022
  • Cultivate effective relationships with campers parents by utilizing active listening and dynamic interpersonal skills
  • Supervise activities for the campers, maintain relationships and communicate with the campers
  • Ensure safety while shaping the campers' education by instructing them on numerous outdoor and indoor activities and experiences
  • Perform administrative tasks such as filing important information and keeping track of their attendance to ensure safety

Education

Business Management

Borough of Manhattan Community College
New York, NY
06-2021

Skills

  • Cash management
  • Stocking and Receiving
  • Customer service
  • Stockroom
  • Safe Food Handling
  • Returns and Exchanges
  • Retail sales
  • Microsoft Word
  • Microsoft Excel
  • Communication and behavioral management
  • Merchandising
  • Guest screening
  • Metric-based performance & efficiency tracking
  • High-speed digital order fulfillment
  • Staging & inventory organization
  • Customer service & curbside pickup management
  • Adaptability in fast-paced environments

Awards

  • Community Service Volunteer Experience at Brooklyn College library
  • Volunteer Experience at Homeless Shelter, 2 years

Timeline

Omni Experience Ambassador

Bj’s Wholesale Club #204
05.2023 - Current

Fulfillment Support Associate

Macy’s
11.2022 - 12.2022

Front-of-the-House Staff

WolfNights
02.2022 - 04.2022

Seasonal Retail Sales Associate

Primark
10.2019 - 01.2020

Camp Counselor

Campus Day Camp
06.2016 - 08.2022

Business Management

Borough of Manhattan Community College

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Regina Legagneur