Regina Leman

Previously Worked at Franchise Location 07/2019 - 7/2020

• Oversaw key operational tasks like starting and ending shifts by managing store access control, activating alarms, and providing leadership as manager on duty.
• Delivered excellent customer service by actively engaging with guests, utilizing open-ended questions to identify their product preferences.
• Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
• Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.

• Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
• Created inspection reports, estimates and detailed descriptions of remediation plans for homes, apartments and businesses.
• Handled scheduling and managed timely and effective allocation of resources and calendars.
• Used judgment and initiative in handling confidential matters and requests.
• Consulted with management to resolve equipment performance and output quality problems.
• Monitored payments due from clients and promptly contacted clients with past due payments.
• Implemented and maintained company protocols to facilitate smooth daily activities.

• Attended staff to speaking engagements, engaged in public speaking to promote long-term treatment program efficiency and success, and to spread awareness about substance abuse disorders.
• Trained clerical workers to ensure accuracy and completion of general office tasks, and performed such assignments as operating an active multi-line phone system, record-keeping, data entry, updating, and maintaining written and electronic files.
• Responsible for overseeing daily on-site job functions of program members, assigning and coordinating tasks and facility duties, consulting with staff about the day's needs, identifying issues to be addressed, and monitoring quality and completion of delegated work.

• Provided babysitting services for a 7-year-old child with special needs, picking him up from school, cooking, offering homework help, accompanying him to ABA programs, outdoor activities, and monitoring in-house play.