Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Regina Levario

Globe,AZ

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Manager

Jack in the Box
Globe, AZ
10.2023 - Current
  • Coached, mentored and trained team members in order to improve their job performance.
  • Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
  • Cooked multiple orders simultaneously during busy periods.
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Organized and managed daily cashier operations, ensuring accuracy of all financial transactions.
  • Set up and performed initial prep work for sauces and salads.
  • Processed refunds and exchanges according to company policy.
  • Cleaned food preparation areas, cooking surfaces, and utensils.
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
  • Stocked and restocked kitchen supplies as needed.
  • Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
  • Maintained accurate records of daily production sheets including waste logs.
  • Tracked inventory levels of all products used in the kitchen on a daily basis.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Collaborated with other departments to ensure timely completion of projects within budget constraints.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Enforced customer service standards and resolved customer problems to uphold quality
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Supervisor

Dairy Queen Grill & Chill
Globe, AZ
05.2023 - 11.2023
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Organized and managed daily cashier operations, ensuring accuracy of all financial transactions.
  • Processed refunds and exchanges according to company policy.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Adhered to food safety standards when storing and preparing foods.
  • Organized ice cream flavors, toppings, syrups, and other ingredients in the work area.
  • Restocked supplies of napkins, straws, spoons and other items as needed.
  • Cleaned tables, chairs and dining areas after customer use.
  • Verified accuracy of order before serving it to customers.

Cashier

Burger King
Gilbert, Arizona
08.2021 - 04.2023
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Operated drive-thru window efficiently to ensure fast order processing times.
  • Verified that orders were accurate and complete before delivering them to customers.
  • Replenished supplies such as napkins, straws, condiments, trays throughout shift.

Cashier

Dollar General Store
Globe, Arizona
12.2020 - 03.2021
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Stocked shelves with merchandise when needed.
  • Maintained cleanliness of checkout area including countertops, registers and floors.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.

Correction Officer II

State of Arizona
Goodyear, Arizona
05.2019 - 01.2021
  • Monitored all operations for potential security risks and threats.
  • Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
  • Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
  • Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
  • Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
  • Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
  • Responded to emergency situations such as riots or disturbances with appropriate force measures.
  • Responded to emergencies and incidents, such as fights or attempted escapes, using appropriate restraint techniques.
  • Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
  • Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
  • Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
  • Received property from incoming inmates, provided receipts and inspected items for contraband.
  • Provided first response medical care in emergency situations until professional medical staff could take over.
  • Conducted headcounts to ensure that all inmates were accounted for.

Collection Supervisor

Verizon
Tempe, AZ
04.2017 - 02.2019
  • Stayed current on relevant product and service offerings as well as competitor pricing models.
  • Developed effective working relationships with team members across multiple departments.
  • Participated in daily huddles with team members in order to discuss common goals and objectives.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Identified delinquent accounts and contacted debtors to negotiate payment terms.
  • Explained the consequences of non-payment in a professional manner.
  • Researched complex billing issues and provided solutions to resolve disputes.
  • Monitored customer accounts for changes in payment patterns that could indicate fraud or other suspicious activity.
  • Processed incoming payments from customers according to established procedures.
  • Drafted letters regarding payment and settlement information from delinquent customers using standard templates.
  • Negotiated repayment plans with debtors to meet client recovery targets.
  • Maintained confidentiality and adhered to FDCPA regulations during collections.
  • Conducted financial reviews to assess debtor ability to pay outstanding debts.

Education

Certificate - Basic Corrections

Rio Salado
Phoenix, AZ
04-2023

High School Diploma -

Liberty High School
Globe, AZ
05-2012

Skills

  • Relationship Building
  • Critical Thinking
  • Conflict Resolution
  • Decision-Making
  • Teamwork and Collaboration
  • Social Perceptiveness

Certification

  • Food Handler Certificate #0085594 Exp: 7/5/26
  • Ordained Minister Certificate #6362897-0827

Timeline

Manager

Jack in the Box
10.2023 - Current

Supervisor

Dairy Queen Grill & Chill
05.2023 - 11.2023

Cashier

Burger King
08.2021 - 04.2023

Cashier

Dollar General Store
12.2020 - 03.2021

Correction Officer II

State of Arizona
05.2019 - 01.2021

Collection Supervisor

Verizon
04.2017 - 02.2019

Certificate - Basic Corrections

Rio Salado

High School Diploma -

Liberty High School

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Regina Levario