Summary
Overview
Work History
Education
Skills
Timeline
Generic

Regina Lewis

Spring,TX

Summary

Skilled Mortician Manager with a proven track record at Boyd Funeral Directors of Texas, adept in embalming expertise and compassionate communication. Enhanced client satisfaction and retention by implementing innovative funeral service planning and grief counseling, leading to a 20% increase in community engagement. Demonstrates exceptional multitasking abilities and a professional demeanor, ensuring dignified care and legal compliance in all operations. Devoted Funeral Director with extensive experience in industry and talent for consoling bereaved families. Patiently counsels families, as well as clients exploring pre-need future funeral options. Bringing highly-developed business sense and creative problem-solving skills. Quickly assesses operational needs and develops innovate strategies that successfully increase productivity and efficiency. Funeral Directing bringing highly-developed business sense and creative problem-solving skills. Quickly assesses operational needs and develops innovate strategies that successfully increase productivity and efficiency. Licensed Embalmer with cosmetology background working with funeral homes to provide caring, quality services to grieving families. Organized, detail-oriented and personable. Willing to work flexible schedule. Organized Licensed Funeral Director with over 24+ years of assisting families with full-service funeral arrangements. Skilled at promoting professionalism and managing . Skilled Mortician experienced in body handling and preparation. Works closely with family members to carry out last wishes. Detail-oriented, thorough and caring. Knowledgeable accomplished in planning and executing professional services. Understands needs of loved ones, different types of service plans and government-mandated documentation. Helps families say goodbye with dignity and support. Organized Licensed Funeral Director with over 25+ years of assisting families with full-service funeral arrangements. Skilled at promoting professionalism and managing. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated sales expertise, including competitive offerings, pricing, and market positioning. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

1825
1825
years of professional experience

Work History

Mortician Manager

Boyd Funeral Directors of Texas
200.09 - Current
  • Provided seamless funeral arrangements, coordinating with vendors such as florists, musicians, and clergy members.
  • Assisted families in creating personalized memorial services that honored the life of the deceased individual.
  • Implemented innovative marketing strategies that increased visibility within the community.
  • Reduced costs by negotiating contracts with suppliers for caskets, urns, and other necessary materials.
  • Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
  • Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
  • Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
  • Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
  • Managed all aspects of funeral arrangements for smooth and efficient service delivery.
  • Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
  • Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
  • Served diverse clientele by offering a range of culturally and religiously appropriate services.
  • Discussed pre-arranged funeral options and explained pricing to clients.
  • Upheld legal compliance with local regulations regarding burials, cremations, and embalming practices.
  • Increased customer retention, skillfully addressing concerns and resolving conflicts.
  • Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
  • Picked up deceased at private homes, hospitals and county morgues.
  • Improved client satisfaction by providing compassionate and personalized funeral services.
  • Developed strong relationships within the community through outreach initiatives and networking events.
  • Counseled bereaved individuals, offering emotional support during challenging times.
  • Managed financial transactions and record-keeping with accuracy and confidentiality.
  • Discussed nature of funeral service, disposition of remains and funeral costs with family members.
  • Streamlined operations with effective communication between staff, clients, and vendors.
  • Performed embalming procedures and updated case study reports.
  • Facilitated pre-planning consultations, guiding clients through complex decision-making processes.
  • Closed and secured caskets and led funeral corteges to churches and burial sites.
  • Collaborated with clergy members to plan meaningful and respectful memorial services.
  • Drafted and published obituaries per week on behalf of families served.
  • Organized staff schedules to ensure adequate coverage during peak hours or high-volume periods.
  • Arranged transportation between sites for remains, mourners, pallbearers and members of clergy.
  • Secured and filed burial permits and made funeral arrangements.
  • Coordinated transportation logistics for timely arrival of deceased to final resting place.
  • Communicated with insurance companies to secure death benefits for payment of services.
  • Enhanced workplace safety by implementing strict procedures and regular staff training sessions.
  • Negotiated contracts with vendors to secure competitive pricing on funeral products and services.
  • Continuously updated industry knowledge by attending professional workshops, conferences, and seminars.
  • Negotiated with suppliers to secure better pricing for high-quality materials and services, reducing overall costs.
  • Streamlined operational processes, leading to more efficient and cost-effective service delivery.
  • Improved community relations with engaging public outreach programs.
  • Guided families through planning process, offering emotional support and expert advice to ease their burden.
  • Built strong relationships with local clergy, cemeteries, and other funeral service providers, facilitating smooth coordination of services.
  • Orchestrated memorable and personalized memorial services, honoring lives of deceased.
  • Responded to emergency calls with sensitivity and professionalism, offering immediate support during times of need.
  • Customized funeral services to reflect unique lives of deceased, ensuring their legacy was honored and remembered.
  • Implemented innovative marketing strategies to broaden service awareness in community.
  • Maintained meticulous records in compliance with state regulations, ensuring legal and ethical standards were met.
  • Advocated for needs and wishes of bereaved families, ensuring their voices were heard and respected throughout planning process.
  • Conducted pre-planning consultations, assisting individuals in making informed decisions about their own or loved one's final arrangements.
  • Coordinated with multiple vendors to ensure seamless execution of funeral arrangements for diverse ceremonies.
  • Enhanced family satisfaction by providing compassionate and tailored funeral services.
  • Developed and implemented staff training programs, elevating level of service and expertise in funeral planning and bereavement support.
  • Fostered supportive environment, enhancing team morale and productivity.
  • Managed financial operations, including budgeting and billing, to keep funeral home financially healthy.
  • Ensured dignified care of deceased, maintaining highest standards of ethical practices.
  • Enhanced funeral home's online presence, updating website and social media platforms to better connect with community.
  • Oversaw maintenance and aesthetic appeal of funeral home facilities and vehicles, ensuring respectful and welcoming environment.
  • Coordinated transportation of remains between medical facilities, funeral home and burial locations.
  • Completed death certificates, burial permits and other legal documents for families.
  • Helped families select funeral and burial details from range of available options.
  • Supported grieving loved ones through difficult time and aided with details such as obituary notice wording.
  • Arranged clergy, music and other service details for clients.
  • Worked with cemeteries to schedule grave opening and closing.
  • Improved appearance of remains with use of cosmetics.
  • Assisted clients with pre-arranging funeral services.
  • Managed timing of floral deliveries for multiple services per day.
  • Embalmed human remains to slow decomposition.
  • Received positive feedback from families for the care and dignity given to their loved ones during the embalming process.
  • Prepared remains for services, viewings, and cremations.
  • Ensured legal compliance by accurately completing required documentation for each case.
  • Maintained a sanitary work environment by adhering to strict safety and cleanliness protocols.
  • Supported funeral home operations by assisting with visitations, viewings, funerals, and other related events when needed.
  • Demonstrated expertise in various types of embalming, including arterial, cavity, and hypodermic treatments.
  • Kept abreast of industry advancements by attending workshops, conferences, and continuing education courses related to embalming practices.
  • Collaborated with funeral directors to provide seamless service from embalming to burial or cremation.
  • Maintained a thorough understanding of state and federal regulations pertaining to the embalming process, ensuring compliance at all times.
  • Minimized risk of workplace injuries through consistent adherence to OSHA guidelines for handling hazardous materials.
  • Improved overall aesthetics of deceased individuals through meticulous attention to detail during the restoration process.
  • Contributed to a positive workplace culture by maintaining open communication with colleagues and management.
  • Upheld high ethical standards while working closely with medical professionals regarding autopsies and tissue donations if required.
  • Streamlined preparation workflow by efficiently organizing workspace, equipment, and supplies for easy access during procedures.
  • Increased team efficiency by training junior staff members in proper embalming techniques and procedures.
  • Reduced operating costs through efficient use of embalming chemicals and supplies.
  • Assisted with autopsies, reports, and transport.
  • Assisted families in choosing appropriate clothing or memorial items for their loved ones after the embalming process.
  • Provided exceptional customer service to grieving families, addressing questions and concerns with sensitivity and professionalism.
  • Completed incisions to withdraw blood and waste and inserted embalming fluid with pump.
  • Adhered to health and sanitation laws for all embalming processes.
  • Enhanced family satisfaction by providing compassionate and professional embalming services.
  • Achieved optimal preservation results through precise injection of appropriate chemical mixtures based on individual cases.
  • Sutured incisions with meticulous precision and attention to detail.
  • Established trust and rapport with colleagues across various departments by demonstrating exceptional teamwork and collaboration during challenging cases.
  • Dressed bodies and placed in caskets.
  • Utilized embalming techniques to restore deceased bodies to suitable conditions for viewing.
  • Coordinated body preparation and preservation.
  • Conducted removal of bodies from place of death, transporting to funeral home.
  • Reshaped or reconstructed disfigured or maimed bodies when necessary using dermasurgery techniques and materials such as clay, cotton and wax.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
  • Streamlined project delivery processes, significantly reducing time to market for new product launches.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Increased market share with strategic business development efforts, expanding into untapped markets.
  • Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Developed detailed plans based on broad guidance and direction.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Launched quality assurance practices for each phase of development
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Maintained accurate records of all deceased individuals, ensuring proper documentation and organization.
  • Meticulously prepared bodies for viewing or cremation according to family requests.
  • Ensured compliance with all state and federal regulations for funeral home operations.

Certified Medical Assistant

Texas Oncology Willowbrook Radiation Center
2011.05 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
  • Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
  • Taught patients about medications, procedures, and care plan instructions.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
  • Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
  • Directed patients to examining rooms and coordinated transportation assistance as necessary.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
  • Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
  • Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
  • Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
  • Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
  • Educated patients on preventative care measures, effectively reducing the risk of future health complications.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
  • Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
  • Implemented improvements in workflow processes that led to increased productivity amongst staff members.
  • Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Oriented and trained new staff on proper procedures and policies.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Measured patient pulse oximetry.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.

Charity Fundraiser

Officer Down Foundation
2004.07 - Current
  • Collaborated with marketing team to develop promotional materials that effectively communicated the impact of donors'' contributions.
  • Raised significant funds for various charitable causes by organizing and executing fundraising events.
  • Implemented targeted email campaigns that engaged current supporters while attracting new ones.
  • Excelled in building relationships with stakeholders, resulting in increased engagement and support for the organization''s mission.
  • Planned and implemented fundraising events.
  • Developed and executed creative strategies to promote fundraising events.
  • Offered excellent customer service to donors and sponsors to enhance relationships and increase funding.

Certified Notary Public

Boyd Funeral Directors of Texas
2002.08 - 2011.06
  • Advised businesses on proper procedures for obtaining notarization services tailored specifically to their unique needs.
  • Prepared organized and accurate records of all notarized documents, ensuring compliance with state regulations and facilitating efficient retrieval when necessary.
  • Improved document accuracy by diligently reviewing and verifying signatures in notarized documents.
  • Educated clients about the importance of proper identification for notarial transactions, enhancing overall understanding and compliance.
  • Identified fraudulent activities through keen attention to detail, ultimately protecting clients from potential losses or penalties.
  • Assisted clients in completing complex legal forms accurately, reducing delays and potential issues later on.
  • Maintained up-to-date knowledge on state regulations and laws, ensuring compliance with all requirements during notarizations.
  • Met with clients Funeral Arrangements to witness signings Insurance policies.
  • Established trust with clients by maintaining strict confidentiality in handling sensitive documents and information.
  • Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
  • Checked documents for accuracy and correct signing before notarizing.
  • Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
  • Provided guidance to customers to facilitate completion of notarial documents.
  • Certified and attested power of attorney documents, acknowledgements and deeds.
  • Examined documents for accuracy, completion and compliance before notarizing.
  • Checked client identification to maintain compliance with state legal requirements.
  • Checked documents and identifying credentials for all parties.
  • Looked for signs of fraud or coercion and refused notarization.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Proofread and edited documents for accuracy and grammar.

Coordinator and Managed Police Escort Service

Boyd Funeral Directors of Texas
2002.06 - 2011.05
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
  • Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Reference Laboratories

Texas Children's Hospital, TMC, CVICU
1994.01 - 2010.03
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Certified Phlebotomy Trainer

Texas Children's Hospital, TMC, CVICU
1991.05 - 2009.05
  • Increased student pass rates on certification exams through the implementation of targeted study sessions and practice tests.
  • Continuously updated training materials in line with evolving industry standards and best practices.
  • Led engaging group discussions that encouraged critical thinking about phlebotomy concepts and ethical considerations within the field.
  • Coordinated clinical rotations for students, allowing them to gain valuable real-world experience under professional supervision.
  • Collaborated with healthcare professionals to ensure accurate and up-to-date curriculum content.
  • Managed scheduling and staffing of the phlebotomy team, ensuring coverage during peak hours.
  • Reduced patient anxiety through clear communication and compassionate care during blood collection procedures.
  • Maintained a safe and clean work environment by enforcing strict adherence to infection control policies and procedures.
  • Streamlined workflow for the phlebotomy team, resulting in reduced wait times for patients.
  • Improved efficiency within the department by creating clear guidelines for equipment maintenance schedules and daily operational tasks.
  • Evaluated employee performance regularly for continuous improvement in service delivery and skills development among team members.
  • Collaborated with laboratory staff to resolve any issues related to specimen handling or testing procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Packaged and shipped specimens to central lab daily.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Organized daily work based on collection priority.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Conducted venipuncture and other CT procedures.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Verified patients' identification for proper sample collection.
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
  • Verified proper storage and transportation of specimens to laboratories.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Assisted in training and onboarding new phlebotomists.
  • Followed established safety protocols and standards to minimize risk of infection and injury.
  • Reviewed and processed requisitions for laboratory tests.
  • Monitored supply levels and placed orders for laboratory supplies.
  • Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
  • Participated in quality assurance and competency assessment initiatives.
  • Performed laboratory tests to assist physicians in diagnosis.
  • Developed and implemented strategies to improve phlebotomy processes.
  • Handled insurance verification tasks using [Software] and [Software] to validate patient insurance information.
  • Provided guidance and support to laboratory personnel.

Medical Assistant

Armstrong Medical Clinic
1985.02 - 1991.04
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Empowered patients through education on self-management techniques for chronic conditions.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Contributed to clean and safe clinic environment by adhering to sanitation protocols.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.
  • Facilitated patient education on treatment plans and medications, improving understanding and compliance.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Taught patients about medications, procedures, and care plan instructions.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.

Emergency Medical Technician

Cypress EMT
1986.02 - 1986.07
  • Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
  • Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
  • Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
  • Enhanced equipment readiness by rigorously inspecting, maintaining, and restocking ambulance supplies and tools as needed.
  • Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
  • Ensured ongoing compliance with local, state, and federal regulations governing EMS through adherence to policies, procedures, and guidelines.
  • Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
  • Evaluated patient histories to assess and prioritize levels of care.
  • Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
  • Increased team efficiency by collaborating with paramedics, firefighters, and other emergency personnel to provide seamless emergency care to patients.
  • Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Increased public trust in EMS services by maintaining a professional demeanor during interactions with patients, families, bystanders, and other healthcare professionals at all times.
  • Streamlined patient assessment process by quickly determining chief complaints and prioritizing treatment interventions based on severity.
  • Trained EMTs in basic life support skills, oxygen therapy, and wound care.
  • Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
  • Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
  • Ensured rigorous adherence to sanitation protocols, maintaining high standards of cleanliness and infection control in ambulance and equipment.
  • Reduced on-scene time by implementing efficient triage and treatment strategies, enabling quicker transport to medical facilities.
  • Enhanced patient survival rates by promptly providing life-saving interventions during critical emergencies.
  • Improved patient reassurance and cooperation during emergencies by employing excellent interpersonal and communication skills.
  • Improved patient comfort and safety during transport with attentive care and communication, easing patient anxiety.
  • Enhanced team performance with regular participation in simulation training exercises, sharpening skills and improving response strategies.
  • Adapted to challenging and diverse environments, from urban settings to remote areas, ensuring high-quality care regardless of location.
  • Documented detailed patient care reports, providing essential information for hospital staff and aiding in seamless care transitions.
  • Responded to wide range of emergency calls, from traffic accidents to acute medical conditions, demonstrating versatility and quick-thinking.
  • Collaborated with law enforcement and fire department personnel to secure accident scenes, enhancing operational safety for all involved.
  • Assisted with lifting and moving patients.
  • Administered CPR, oxygen and other life-saving medical treatments.
  • Responded to 911 calls for medical emergencies.
  • Followed all safety protocols and took necessary precautions while providing care.
  • Observed patient behavior to report changes to medical personnel.

Medical Assistant, NRCMA

Pediatric Office
1984.08 - 1985.01
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Prepared lab specimens for diagnostic evaluation.
  • Taught patients about medications, procedures, and care plan instructions.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.

Education

National Registered Certification - Medical Assisting

Byman School of Nursing And Medical Assistance
Houston, TX

National Registered Certification - Phlebotomy

MD Anderson Phlebotomy Program
Houston, TX

National Registered Certification -

HCC Emergency Medial Tech

High School Diploma -

Sam Houston High School
Houston, TX

Associate of Science - Funeral Service And Mortuary Science

Commonwealth Institute of Funeral Service
Houston, TX
11.2000

Skills

  • Restorative art
  • Compassion and Empathy
  • Body preparation
  • Multicultural Sensitivity
  • Pathology understanding
  • Legal Compliance
  • Grief counseling
  • Budgeting and finance
  • Embalming expertise
  • Funeral service planning
  • Home and hospital removals
  • Mourning customs awareness
  • Empathetic
  • Compassionate communication
  • Customer Response
  • Mortuary operations
  • Sales and Marketing
  • Funeral planning
  • Notary Public
  • Staff Scheduling
  • OSHA Regulations
  • Cremations
  • Floral design
  • Regulatory Compliance
  • Family Counseling
  • Pricing Structures
  • Licensed Embalmer in Texas and Louisiana
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Organizational Skills
  • Team Collaboration
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Decision-Making
  • Relationship Building
  • Remains preparation
  • Team building
  • Task Prioritization
  • Self Motivation
  • Interpersonal Skills
  • Analytical Thinking
  • Goal Setting
  • Professionalism
  • Interpersonal Communication
  • Record-keeping
  • Time management abilities
  • Continuous Improvement
  • Adaptability
  • Written Communication
  • Service Sales
  • Professional Demeanor
  • Problem-solving aptitude
  • Analytical Skills
  • Resource Allocation

Timeline

Certified Medical Assistant

Texas Oncology Willowbrook Radiation Center
2011.05 - Current

Charity Fundraiser

Officer Down Foundation
2004.07 - Current

Certified Notary Public

Boyd Funeral Directors of Texas
2002.08 - 2011.06

Coordinator and Managed Police Escort Service

Boyd Funeral Directors of Texas
2002.06 - 2011.05

Reference Laboratories

Texas Children's Hospital, TMC, CVICU
1994.01 - 2010.03

Certified Phlebotomy Trainer

Texas Children's Hospital, TMC, CVICU
1991.05 - 2009.05

Emergency Medical Technician

Cypress EMT
1986.02 - 1986.07

Medical Assistant

Armstrong Medical Clinic
1985.02 - 1991.04

Medical Assistant, NRCMA

Pediatric Office
1984.08 - 1985.01

National Registered Certification - Medical Assisting

Byman School of Nursing And Medical Assistance

National Registered Certification - Phlebotomy

MD Anderson Phlebotomy Program

National Registered Certification -

HCC Emergency Medial Tech

High School Diploma -

Sam Houston High School

Associate of Science - Funeral Service And Mortuary Science

Commonwealth Institute of Funeral Service

Mortician Manager

Boyd Funeral Directors of Texas
200.09 - Current

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