Regina Lichtenstern

Apartment Manager

Retirement Housing Foundation

04.2008 - 07.2021

Conducted regular inspections of both interior and exterior of properties for damage.
Coordinated appointments to show marketed properties.
Coordinated with maintenance staff to quickly resolve repair requests, minimizing tenant inconvenience.
Organized regular property inspections to ensure maintenance issues were promptly addressed, maintaining safe living environment for tenants.
Implemented comprehensive preventative maintenance program to proactively address potential issues before they became costly repairs.
Responded to emergency situations in timely manner, coordinating essential services and communicating effectively with affected residents.
Enhanced resident retention by organizing community events and fostering positive living atmosphere for all tenants.
Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Managed property financial records by collecting rent from 83 tenants and reconciling monthly accounts payable and receivable.
Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Handled conflict resolution between tenants, successfully mediating disputes and maintaining positive living environment for all parties involved.
Conducted move-out and move-in inspections to determine charges for damages and market readiness.
Collected and maintained careful records of rental payments and payment dates.
Managed financial tasks such as budget preparation, expense tracking, and rent collection, ensuring accurate record keeping.
Delivered emergency 24-hour on-call service for tenants on building issues.
Negotiated favorable contracts with vendors, reducing overall property management expenses.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Demonstrated high level of initiative and creativity while tackling difficult tasks.
Self-motivated, with strong sense of personal responsibility.
Excellent communication skills, both verbal and written.