Summary
Overview
Work History
Education
Skills
References
Timeline
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Regina Love

Norman,OK

Summary

Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives.

Overview

29
29
years of professional experience

Work History

Shift Lead Manager

Walgreens
Deerfield, IL
05.2007 - 09.2024
  • Adhered to all health and safety guidelines while managing the shift.
  • Addressed any issues or concerns raised by staff during shifts.
  • Directed and led employees and team members on effective operations, methods and procedures.
  • Enforced company policies and procedures in a consistent manner.
  • Directed and coordinated production activities, encouraging employees to meet specifications.
  • Reported employee behavioral issues, losses and customer complaints to upper-level management.
  • Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
  • Identified needs of customers promptly and efficiently.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Prepared operations data to produce comprehensive reports to management.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Assisted in the development of short-term goals for each shift.

Pharmacy Technician

Walgreens
Deerfield, IL
05.2007 - 09.2024
  • Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Organized and led team meetings to discuss workflow improvements and challenges.
  • Received written prescription or refill requests, verifying information for completeness and accuracy.
  • Handled customer complaints regarding medications or services provided by the pharmacy department.
  • Implemented and monitored compliance with pharmacy policies and regulations.
  • Entered prescription information into computer databases.
  • Addressed and resolved patient complaints and concerns.
  • Dispensed appropriate medications while adhering to all state laws governing controlled substances.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Ensured that all medications were stored properly, following safety protocols.
  • Checked medications for content, accuracy and completeness of drug packaging and labeling.
  • Resolved problems relating to billing issues or incorrect medications dispensed.
  • Established and updated patient profiles, medications and insurance details.
  • Developed and maintained positive relationships with patients and healthcare providers.

Supervisor

CDF
Moore, OK
08.1997 - 03.2007
  • Implemented quality control measures, significantly reducing error rates.
  • Streamlined workflow processes, reducing project completion times.
  • Negotiated with vendors and suppliers to secure advantageous terms and pricing.
  • Managed team of 20 employees, ensuring high productivity and quality standards were met.
  • Developed strategies to improve team performance and productivity.
  • Maintained positive working relationship with fellow staff and management.
  • Fostered a positive and motivating work environment, leading to an increase in team morale.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.

Studio Manager

Olan Mills
Moore, OK
05.1995 - 06.1997
  • Developed strategies to optimize resource utilization across multiple projects.
  • Analyzed studio performance metrics to identify trends, challenges, and opportunities for growth.
  • Monitored the management staff to ensure that the company's "open-door policy" was consistent, allowing employees to share ideas and openly make suggestions.
  • Managed studio space organization and upkeep, ensuring a safe and inspiring work environment.
  • Delegated work to staff, setting priorities and goals.
  • Trained new employees and maintained healthy staff morale through consistent coaching and team building.
  • Troubleshot any technical issues that arose during productions or post-production activities.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Led marketing efforts to promote studio services, increasing brand visibility and client base.
  • Implemented and maintained studio policies and procedures to uphold quality standards.

Education

Norman High School
Norman, OK
05-1976

Skills

  • Health and safety
  • Team leadership
  • Customer service
  • Inventory management
  • Data reporting
  • Employee training
  • Policy enforcement
  • Problem resolution
  • Cash handling
  • Quality control
  • Communication skills
  • Workplace safety
  • Documentation and reporting
  • Supply ordering
  • Training and mentoring
  • Inventory control
  • Opening and closing procedures
  • Hiring and recruiting
  • Customer service focus

References

References available upon request.

Timeline

Shift Lead Manager

Walgreens
05.2007 - 09.2024

Pharmacy Technician

Walgreens
05.2007 - 09.2024

Supervisor

CDF
08.1997 - 03.2007

Studio Manager

Olan Mills
05.1995 - 06.1997

Norman High School

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Regina Love