Regina Maag
St. Petersburg,FL
Summary
Administrative professional with comprehensive background in office management and support. Known for reliability and adaptability, consistently ensuring smooth operations and effective team collaboration. Expertise in scheduling, document handling, and communication.
Overview
15
15
years of professional experience
Work History
Administration Assistant
BELFOR Property Restoration
Byron Center, MI
08.2014 - 02.2026
- Deliver exceptional customer service, address complex inquiries, and boost overall client satisfaction. Handle Word document creation, formatting, and editing to enhance business documentation and reporting. Execute accurate data entry tasks and maintain confidentiality and data integrity across payroll processing systems.
- Utilized Adobe software for document management, digital design, and workflow optimization.
- Managed phone inquiries, processed payroll/invoicing, and performed data entry tasks to ensure seamless administrative operations.
- Facilitated employee relations by resolving workplace concerns, improving communication, and fostering a positive work environment.
Customer Service
Meijer
Wyoming, MI
12.2021 - 09.2023
- Delivered exceptional customer service, addressing concerns and providing product recommendations.
- Increased sales by providing exceptional customer service and product knowledge.
- Achieved consistent customer service excellence, maintaining positive attitude under pressure.
- Answered client queries and complaints to provide strong customer service.
- Provided high-level customer service, resolving issues promptly.
Order Fulfillment Associate
Lowe's Home Improvement
Kentwood, MI
06.2016 - 05.2021
- Coordinated order processing to ensure timely fulfillment of customer requests.
- Operated warehouse equipment for efficient inventory management and order preparation.
- Maintained accurate records of stock levels and order statuses using inventory management systems.
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Followed procedures at all times for personal and team safety.
Customer Service
Kohl's
Walker, MI
08.2011 - 11.2016
- Fostered strong client relationships through empathetic engagement, active listening, and personalized service.
- Expanded operational versatility by cross-training in multiple roles and offering seamless backup support.
- Minimized financial losses by leveraging keen attention to detail, situational awareness, and ethical decision-making.
- Assisted customers in locating unavailable or out-of-stock merchandise by providing alternative solutions and inventory insights.
- Collaborated with team members to execute cashier functions, assist with product inquiries, and enhance customer interactions.
- Enhanced customer satisfaction and drove significant sales through delivery of exceptional services and optimization of retail operations.
- Provided exceptional customer service, addressing concerns professionally and empathetically.
Education
Associate Of Science - General Education
Grand Rapids Community College
Grand Rapids, MI01.2011
Skills
- Customer Service Excellence
- Client Needs Assessment
- Employee Relations & Engagement
- Business Reporting & Documentation
- Complaint Handling & Resolution
- Administrative support
- File organization
- Data entry
- Document scanning
- Spreadsheet tracking
Timeline
Customer Service
Meijer
12.2021 - 09.2023
Order Fulfillment Associate
Lowe's Home Improvement
06.2016 - 05.2021
Administration Assistant
BELFOR Property Restoration
08.2014 - 02.2026
Customer Service
Kohl's
08.2011 - 11.2016
Associate Of Science - General Education
Grand Rapids Community College