Regina Machia

Retail Keyholder

Dollar General Market

07.2024 - Current

Stored security alarm codes and keys and made routine code changes.
Performed category maintenance by rotating products according to company product rotation policy.
Rearranged racks and shelving based on seasonal planograms.
Mentored new employees on product features, sales techniques, and company procedures to enhance overall team performance.
Opened and closed store at proper times for reliable services.
Contributed ideas for marketing campaigns leading to increased foot traffic and revenue generation.
Assisted store cashiers during peak sales times.
Oversaw regular store cleaning of shelves, backrooms and racks.
Trained junior staff members on loss prevention strategies reducing shrinkage rates within the store.
Increased customer satisfaction by providing exceptional product knowledge and personalized service.
Maintained confidentiality and security of sales records and operational reports.
Processed returns and exchanges swiftly, ensuring a positive customer experience while adhering to company policies.
Worked with store manager to create employee schedules.
Participated in regular team meetings to discuss performance metrics, set goals, identify areas for improvement and share best practices.
Resolved customer complaints professionally, ensuring their concerns were addressed promptly and effectively.
Managed the store during the absence of higher-level supervisors, maintaining smooth daily operations and meeting sales goals.
Utilized product information and sampling to educate customers and assist in product selections.
Assisted store management in achieving sales targets through effective merchandising strategies and staff training.
Ensured timely inventory replenishment, maintaining optimal stock levels for high-demand products.
Maintained a clean and organized work environment for both staff members and customers by performing daily upkeep tasks.
Collaborated with team members to create visually appealing displays that attracted customers and boosted sales.
Balanced cash registers at end of shift and filled out necessary reports.
Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Trained and supervised new employees to apply best practices in customer service and store operations.
Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Managed store personnel by delegating tasks and supervising daily operations.
Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Streamlined opening and closing procedures as integral member of store staff.
Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
Marked-down clearance items and relocated merchandise to proper store areas.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Educated staff on strategies for handling difficult customers and challenging situations.
Trained newly hired sales team in upselling techniques.
Examined incoming inventory, merchandised shelves and prevented shrinkage.
Mentored new sales associates to contribute to store's positive culture.
Researched issues to obtain appropriate answers to customer inquiries.
Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Submitted reports to senior management to aid in business decision-making and planning.
Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Increased retail space by Number square feet by improving gross profits by Number%.

Summary

Overview

Work History

Retail Keyholder

Education

Network Administration Office Assistant

Skills

Certification

Timeline

Retail Keyholder

Network Administration Office Assistant

Similar Profiles

Bianca Eli AdelmundBianca Eli Adelmund

Ashley LongAshley Long

Amanda ReedAmanda Reed

Stayquantaye EdwardsStayquantaye Edwards

Carolyn ScottCarolyn Scott