REGINA MAEZ

Guided vehicle owners through claims process, rights and entitlements

• Assisted claims management in settling and negotiating claims cost for over 2000 claims annually
• Exceeded corporate financial objectives related to profitability and budget adherence, applying cost control, sales strategies, & service techniques resulting in increase annual gross profit.
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Coordinated with other departments to ensure smooth flow of operations.
• Monitored employee attendance records, timekeeping, and payroll information.
• Managed customer service inquiries and complaints in a timely manner.
• Resolved conflicts between team members in an effective manner.
• Created reports on sales expectations monthly to reach annual 2.5m goal
• Delegated daily tasks to team members to optimize group productivity.
• Collaborated with store manager to develop strategies for achieving sales and profit goals.
• Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
• Cross trained to run shop production in managers absence
• Coached team members and delivered constructive feedback to promote better productivity and build confidence.
• Secured revenue, accurately monitoring transactions and deposits for weekly bank deposits
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Delegated work to staff, setting priorities and goals.
• Recruited and trained new employees to meet job requirements.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company procedures.
• Reviewed completed work to verify consistency, quality and conformance.
• Mediated conflicts between employees and facilitated effective resolutions to disputes.
• Produced thorough, accurate and timely reports of project activities.
• Planned and led team meetings to review business results and communicate new and ongoing vehicle repairs for delivery.
• Ordered, in processed, organized, invoiced, uploaded invoices, and returned required vehicle parts
• Facilitated interdepartmental communication by attending meetings or providing updates.
• Identified cost-saving measures that could be implemented without compromising quality standards.
• Organized schedules, workflows and shift coverage to meet expected business demands.

• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Coached, mentored and trained team members in order to improve their job performance.
• Resolved conflicts between employees by providing guidance on company policies and procedures.
• Provided leadership during times of organizational change or crisis situations.
• Scheduled interviews for potential candidates and conducted reference checks prior to hire.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
• Entered time and attendance logs in preparation for payroll.
• Maintained adequate staffing to meet objectives within budget.
• Minimized staff turnover through appropriate selection, orientation and training.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Delegated work to staff, setting priorities and goals.
• Reviewed completed work to verify consistency, quality and conformance.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Mediated conflicts between employees and facilitated effective resolutions to disputes.
• Analyzed business performance data and forecasted business results for upper management.

• Appointed team leader, assigning lunch and duty schedule for other nurses.
• Explained lab results, necessary follow-up procedures, and treatments to patients.
• Covered for front desk personal with answering phones, inputting patient info, in-processing, out-processing, retrieving payments, scheduling, and referrals to specialty physicians.
• Organized charts, documents and supplies to maintain team productivity.
• Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
• Administered injections, medications and treatments as directed by the physician.
• Provided assistance to medical staff in performing minor surgical procedures.
• Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician.
• Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.