Regina Mahmood
Cumberland,MD
Summary
Experienced retail manager with a background in store operations, cash handling, customer support, and inventory control. Known for strong organization, attention to detail, and problem solving.
Overview
15
15
years of professional experience
Work History
Stay at Home Parent
SAHM
05.2021 - Current
- Coordinated household schedules, managed appointments, and streamlined daily routines to enhance sahm home efficiency.
- Planned balanced meals, created grocery lists, and tracked pantry supplies to ensure smooth sahm home operations.
- Tracked bills, budget plans, and routine payments for sahm family finances.
- Maintained clean living spaces, handled laundry, and kept household areas organized at sahm.
- Addressed daily household challenges by evaluating situations and implementing solutions. and adjusted priorities across sahm home responsibilities.
- Supported children's emotional and social growth by encouraging empathy and positive self-concepts.
Store Manager
Pick N Go
Cumberland, Maryland
05.2018 - 12.2020
- Facilitated daily Pick N Go store operations and managed cash handling.
- Trained staff on customer service techniques and store procedures to enhance service quality.
- Addressed customer concerns and resolved point-of-sale issues to improve customer satisfaction.
- Monitored inventory levels and replenished shelves and cooler displays.
- Coordinated vendor deliveries to ensure timely product availability. and confirmed product counts.
- Received vendor deliveries and verified product counts.
- Maintained clean sales floor aisles and checkout areas.
- Completed daily store operations, including opening and closing procedures and cash handling.
Pharmacy Technician
Martin's Food
Cumberland, Maryland
10.2016 - 01.2018
Pharmacy Assistant
Feldman's Pharmacy
Elkridge, Maryland
02.2014 - 04.2016
- Assisted pharmacy customers with prescription pickups and provided front counter service to enhance customer satisfaction.
- Entered prescription orders into pharmacy computer systems and checked patient information.
- Responded to inquiries regarding store products, refills, and prescription status to ensure accurate information delivery.
- Supported pharmacists with phone calls, inventory checks, and order receiving tasks.
- Restocked shelves and organized supplies and over-the-counter medications to maintain optimal inventory levels in pharmacy areas.
- Created a safe and welcoming environment for customers by maintaining cleanliness in dispensary and service areas.
Customer service and sales supervisor
Food Lion
Elkridge, Maryland
01.2012 - 02.2014
- Trained associates on customer service, stocking, and front-end procedures to enhance team efficiency.
- Resolved customer concerns with clear communication and thorough knowledge of store policies.
- Intervened in difficult customer situations to resolve issues quickly and efficiently.
- Enforced cash handling, safety, and compliance procedures throughout the store.
- Processed cash, credit, and check transactions accurately using POS system and cash register.
- Supported Food Lion sales floor associates during daily store operations.
- Checked merchandise displays and corrected shelf presentation to meet Food Lion standards.
Education
CPhT - Pharmacy Tech
Penn Foster Career School
Scranton, PA01-2015
High School Diploma -
Continental Academy
Coral Gables, FL06-2005
Career Diploma - Medical Administrative Assistant
Penn Foster
Scranton, PASkills
- Household management and budgeting
- Calendar coordination and scheduling
- Meal planning and preparation
- Child development support
- Inventory control and reconciliation
- Customer support and relations
- Cash management and retail operations
- Detail orientation and problem solving
- Time management and organization
- Transaction management
- Retail management
- Attention to detail
- Issue resolution
- Time management
- Point of sale operations
- Shelf stocking
- Daily financial tracking
- Store management
- Order processing
Timeline
Stay at Home Parent
SAHM
05.2021 - Current
Store Manager
Pick N Go
05.2018 - 12.2020
Pharmacy Technician
Martin's Food
10.2016 - 01.2018
Pharmacy Assistant
Feldman's Pharmacy
02.2014 - 04.2016
Customer service and sales supervisor
Food Lion
01.2012 - 02.2014
CPhT - Pharmacy Tech
Penn Foster Career School
High School Diploma -
Continental Academy
Career Diploma - Medical Administrative Assistant
Penn Foster