Regina Mapp
Atlanta,GA
Summary
Accomplished Flight Attendant offering over 39 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Helpful Flight Attendant dedicated to safety and customer service. Offers assistance with personable attitude to make flights enjoyable. Knowledgeable and polished with strong interpersonal skills. Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
40
40
years of professional experience
Work History
International Flight Attendant
Delta Air Lines, Inc.
11.1983 - Current
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Ensure safety and comfort of customers onboard aircraft.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Relayed updates and information to passengers after confirming key details with pilot and flight crew.
- Offered personalized assistance to children, elderly and passengers with special needs.
Education
Bachelor of Arts - Interior Design
The Art Institute of Atlanta
Atlanta, GA11.2003
Bachelor of Arts - Psychology
Clark Atlanta University
Atlanta, GA06.1993
Skills
- Flight Crew Coordination
- Company Policy Adherence
- Conflict Mediation
- International Business
- Critical Thinking
- Team Oversight
- Crew Coordination
- Emergency Situations Management
- Brand Promotion
- International Regulations
- Verbal and Written Communication
- Safety Procedures
- Sales Expertise
- Guest Services
- Passenger Support
- Company Culture and Values
- Infant AED and CPR
- FAA Regulations
- Public Speaking
- Coaching and Training
- Public Interaction
- Issue Resolution
- Pre-Flight Briefings
- Active Listening
- Emergency Care
- Status Updates
- Client Support
- Airline Policies
- Creative Solutions
- Report Generation
- Quality Assurance
- Passenger Documentation
- Government Regulations
- Interpersonal Communications
- Constructive Feedback
- Company Guidelines
- Social Perceptiveness
- Emergency Response
- Operational Improvements
- Conflict Resolution Techniques
- Crew Resource Management
- Federal Guidelines
- Hospitality Service Expertise
- Project Requirements
- Crew Support
- Safety Regulation Compliance
- Relationship Management
- Flight Systems Management
- Marketing
- Aircraft Safety Checks
- New Hire Coaching
- Regulation and Compliance Monitoring
- Administer First Aid
- Emergency Procedures Knowledge
- Safety Demonstrations
- Aircraft Emergency Reports
- Customer Needs Assessments
- Employee Performance
- Customer Care
- Schedule Management
- Medical Emergency Response
- Passenger Monitoring
- Guest Satisfaction
- Boarding Coordination
- Crew Scheduling
- Evacuation Procedures
Timeline
International Flight Attendant
Delta Air Lines, Inc.
11.1983 - Current
Bachelor of Arts - Interior Design
The Art Institute of Atlanta
Bachelor of Arts - Psychology
Clark Atlanta University
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