Summary
Overview
Work History
Education
Skills
Frist Humanitarian Award
Timeline
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Regina Martin

Owner Journeys Regina Martin LLC

Summary

Dedicated and experienced individual who has worked with individuals in an inpatient and outpatient setting to develop positive coping skills and strategies to ensure the life desired.

Direct, genuine, and passionate approach that is far from textbook

Overview

17
17
years of professional experience

Work History

Owner

Journeys Regina Martin LLC
4 2013 - Current
  • Carry case load of 40-45 clientele
  • Assist clientele with difficult situations and/or decisions by setting obtainable goals in person and virtually
  • Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
  • Conducted thorough evaluations of client progress throughout the coaching process, ensuring alignment with desired outcomes.
  • Implemented creative problem-solving techniques with clients to identify innovative solutions for various life obstacles.
  • Process different coping skills for individuals to utilize if/when needed to decompress or assist in healing process
  • Provided ongoing support to clients as they navigated life transitions or challenges, fostering resilience and adaptability.
  • Built partnerships with other professionals in the wellness industry to offer comprehensive support services for clients'' holistic growth journey.
  • Established strong rapport with clients, fostering trusting and supportive coaching relationships.
  • Connected clients with available resources to improve plan success.
  • Adapted counseling techniques to best suit individual needs of each client.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Provided professional services and support in a dynamic work environment.
  • Proven ability to learn quickly and adapt to new situations.

Program Manager

Journeys and KC Psychiatric & Psychological Services LLC
04.2011 - 08.2013
  • Developed and implemented business development plan to grow new business
  • Growth of program exceeded expectations and financial returns improved 45% over similar programs
  • Developed unique Women's program that became a model for future programs
  • Managed billing cycles, claims, authorizations and collections process
  • Negotiated with insurance companies for contractual services and improved rates
  • First to initiate new process of referrals to programs as a direct referral from select sources
  • Streamlined the admission process and improved compliance
  • Conducted Performance Improvement and CARF accreditation including building Policies and Procedures, financial reports and use of new technologies
  • Education, training and learning strategies and materials customized to each client experience so they understood the what and the why of what was going on in there's lives and not just what they were being told by a counselor
  • Crisis resolution - worked closely with local hospital emergency departments (24/7) to develop a service where they could send their urgent clients whom didn't need to be admitted, but needed next day services
  • Provided clients assistance with accessing resources and immediate crisis coping skills.

Clinician I

Research Psychiatric Center-Department of Therapeutic Services
07.2007 - 04.2011
  • Primary therapist for acute psychiatric patients
  • Interim Supervisor of Social Services &Occupational Therapy accountable to Chief Nursing Officer
  • Trained and oriented new employees
  • Conducted group therapy sessions to facilitate skill development, coping strategies, and emotional processing among participants.
  • Participated in case reviews with multidisciplinary teams to discuss complex cases and develop collaborative solutions for individualized care plans.
  • Treatment modalities include individual, group and family therapy
  • Typically carried higher caseload than other staff
  • Trained interns and newly hired employees
  • When hired, worked successfully as sole clinician on Adult unit which now takes 3 FTEs
  • Willingly transferred units to assist in rectifying problems and brought the new unit to be one of the highest performing in the facility
  • Rated as highest in department on Ad Hoc satisfaction surveys of group and family therapies
  • Close collaboration with treatment team and physicians
  • Trained police and law enforcement officers (CIT program)
  • Team building skills, department was one of 'Most Improved' on Employee Engagement
  • Supported several surveys (JCAHO, CMS, etc.) and ensured compliance
  • Department rated overall as one of the top areas of satisfaction on Patient Satisfaction surveys with year over year improvements.

Education

Master of Arts - Counseling

Webster University
St Louis, MO
05.2006

Skills

Strategic Planning

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Frist Humanitarian Award

Awarded to individual who demonstrates commitment and caring beyond everyday kindness

Timeline

Program Manager

Journeys and KC Psychiatric & Psychological Services LLC
04.2011 - 08.2013

Clinician I

Research Psychiatric Center-Department of Therapeutic Services
07.2007 - 04.2011

Owner

Journeys Regina Martin LLC
4 2013 - Current

Master of Arts - Counseling

Webster University

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Regina MartinOwner Journeys Regina Martin LLC