Regina Matson
Portage,MI
Summary
Highly-motivated with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Red Coat Agent
Delta Airlines
Portage, MI
11.2017 - Current
- Served as a point of contact for any complaints or requests from passengers.
- Responded quickly and efficiently to emergency situations when necessary.
- Mentored junior team members and help manage coverage for key areas according to shift changes and availability.
- Wrote and submitted reports that are necessary to inform and communicate with management for safety issues, delays.
- Monitored lobby and gate area for suspicious activity or persons who may pose a threat to property or personnel.
- Performed monthly Local Emergency Response Action Plan inventory checks to ensure sufficient resource during emergency.
Title Coordinator
Devon Title
Portage, MI
07.2016 - 10.2022
- Performed title searches, ordered reports, and obtained clearance documents.
- Processed and maintained title files, implementing security measures to protect data.
- Performed general office duties such as filing, photocopying, faxing, mailing packages.
- Maintained confidential files, records, and other documents.
- Evaluated documents to determine property ownership.
- Proofread documents for accuracy prior to distribution.
- Processed completed and signed title documents through electronic title registration program and maintained expert knowledge of computerized systems.
Station Manager
Allegiant Airlines
GRR, MI
04.2017 - 12.2017
- Monitored staff operations to comply with administrative policies and procedures, safety rules, contracts and government regulations.
- Monitored employee attendance records and ensured shift coverage for 24-hour operations.
- Developed and implemented station policies and procedures to ensure compliance with local, state, and federal regulations.
- Oversaw the daily operations of the station including scheduling, budgeting, payroll processing, inventory control, and maintenance.
- Developed successful team-building initiatives to motivate team members.
- Established employee schedules and work hours, reviewing employee timesheets to finalize payroll.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided training on proper use of equipments and other safety protocols.
- Developed and updated emergency response procedures.
Customer Service/Ramp Agent
Delta Global Services, DGS
Kalamazoo, MI
10.2014 - 06.2017
- Assisted customers with ticketing, seating, and baggage handling requirements.
- Performed check-in procedures for both domestic and international flights.
- Answered inquiries regarding airline services including rates, routes, schedules, travel regulations.
- Checked luggage for proper weight distribution according to aircraft specifications.
- Coordinated with ground crew personnel on arrival and departure procedures for each flight.
- Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.
- Assisted cabin crew members in pre-flight preparation tasks such as stocking food and beverage items and cleaning cabins.
- Loaded and unloaded aircraft cargo, passenger baggage and freight.
- Operated equipment to support on-ground operations in between flights.
- Filed reports of passenger complaints or incidents that occurred during travel process.
Senior Recording/Policy Coordinator
Nations Title Agency
Portage, MI
01.2002 - 07.2016
- Facilitated communication between different departments in order to resolve issues quickly.
- Maintained calendars of events, meetings and deadlines using Microsoft Excel, Word and Outlook.
- Maintained records of customer needs and preferences valuing privacy and confidentiality.
- Monitored inventory levels and ordered additional supplies as needed.
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
- Drafted reports summarizing progress on various projects for upper-level management review.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Bachelor of Science in Psychology -
St. Paul University
01.1998
Skills
- Strong Work Ethic
- Exceptionally organized and detail oriented
- Flexible and Reliable
- Excellent in Written Communication and Report preparation
- Calm and Professional Under Pressure
- Customer Service excellence
- Team player and can work with close Collaboration between Management and Employees
- Knowledgeable in Administrative and Office functions
- Proficient in Microsoft Office
- Policies and Procedures Adherence
- Multitasking and Time Management Abilities
- Over 10 years experience in Office Administration
Certification
- State Licensed Title Insurance and Financial Services Agent
- State of Michigan Notary Public
- Ground Security Coordinator and Complaint Resolution Officer
Timeline
Red Coat Agent
Delta Airlines
11.2017 - Current
Station Manager
Allegiant Airlines
04.2017 - 12.2017
Title Coordinator
Devon Title
07.2016 - 10.2022
Customer Service/Ramp Agent
Delta Global Services, DGS
10.2014 - 06.2017
Senior Recording/Policy Coordinator
Nations Title Agency
01.2002 - 07.2016
Bachelor of Science in Psychology -
St. Paul University
- State Licensed Title Insurance and Financial Services Agent
- State of Michigan Notary Public
- Ground Security Coordinator and Complaint Resolution Officer
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