Regina May

• Reconciled monthly statements and transactions to keep records accurate and current.
• Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
• Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
• Handled high-volume invoice processing with minimal supervision.
• Coded invoices and other records to maintain organized and accurate records.
• Worked closely with department personnel to produce accurate and timely bills.
• Managed bookkeeping and accounting systems and completed data entry with accuracy and efficiency.
• Followed company's strict rules and procedures to maintain data integrity and confidentiality.
• Used exemplary communication and interaction skills to build strong working relationships with partners, employees and clients.
• Processed invoices and payments in accordance with company policies and procedures.
• Maintained accounts payable files and records in an organized manner.
• Researched and responded to inquiries from vendors regarding invoice status or payment issues.
• Verified accuracy of coding on invoices prior to processing payments.
• Developed processes and procedures related to accounts payable operations.
• Provided support during internal and external audits as necessary.

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
• Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
• Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
• Greeted incoming guests, accepted payments, reviewed tickets and directed to facility locations.
• Created positive and rewarding client experiences through warm and friendly customer interactions.
• Reviewed account and service histories to identify trends and issues.
• Documented conversations with customers to track requests, problems and solutions.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.

• Maintained electronic databases and physical files.
• Responded to face-to-face, telephone and electronic requests for information.
• Researched and corrected problems with time, leave and attendance records.
• Established, maintained and updated employee files.
• Changed employee information such as address and alerted payroll staff.
• Researched HR-related regulations and industry best practices information to enable implementation of compliant and updated personnel procedures.
• Devised and enforced hiring and termination procedures.
• Printed and audited end of day reports and corrected discrepancies.
• Worked with department managers and staff to obtain additional information for audits.
• Assessed internal controls procedures against tax and compliance laws.
• Completed and submitted tax forms and returns, workers' comp forms and pension contribution documentation.
• Accessed financial information to answer questions and gather details about specific accounts.

• Maintained electronic databases and physical files.
• Responded to face-to-face, telephone and electronic requests for information.
• Researched and corrected problems with time, leave and attendance records.
• Coordinated and filed forms.
• Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
• Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
• Created, organized and maintained employee personnel files to keep sensitive data secure.
• Reviewed all candidate documentation, including identification, references and background checks in alignment with hiring protocol.
• Processed paperwork related to grievances, performance evaluations, classifications and employee leaves of absence.
• Assisted with administering employee benefit programs and worker's compensation plans.
• Managed all human resource documentation, including new hire letters, employee contracts and corporate policies and procedures.
• Regularly updated HR databases to reflect employee information, changes in benefits and other details.
• Supervised onboarding process for newly hired employees, including distribution of all paperwork.
• Handled employee conflicts efficiently while following all company procedures.
• Completed reports and employment forms.
• Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
• Built and developed lasting relationships with employees, peers, upper management and outside vendors.
• Answered employee questions regarding health benefits and 401k options.
• Sourced, qualified and conducted screening interviews with job candidates.
• Prepared employees for assignments by establishing and conducting orientation and training programs.
• Supported supervisors with employee performance management by recommending discipline and documenting in personnel files.
• Changed employee information such as address and alerted payroll staff.
• Prepared job vacancy announcements for open positions to recruit and hire qualified staff.
• Reviewed and investigated grievances and discrimination complaints to provide advice to supervisors and executive team until process is completed and resolved.
• Performed bi-weekly payroll and coordinated record keeping.
• Processed invoices and checks, and maintained daily cash logs and deposits.
• Prepared and checked cashier register tills.
• Organized cash movements between offices and to or from banks.
• Issued cash, change and electronic equipment to sales associates throughout facility, participating in end-of-shift accounting procedures to document handling of revenues.
• Managed payroll for temporary, hourly and salaried employees.
• Protected payroll operations and maintained employee confidence by keeping information private.
• Updated employee tax status and withholding information when necessary.
• Calculated employee leave time by comparing available hours against listed hours.
• Handled payroll help desk and answered questions regarding correct and accurate payroll time entry.
• Managed weekly payroll duties and submitted data to payroll contractor.

Checked store shelves and restocked products from inventory in back room.

• Processed payments and returned receipts, cash, coin and payment cards to customers.
• Responded quickly to medical emergencies to promote best possible health outcomes.
• Planned and executed schematics.
• Assisted with store opening and closing procedures.
• Completed all timesheets, traceability forms and documentation on time.
• Replenished items running low in customer inventories by quickly shipping new orders.
• Researched out-of-stock items to find additional inventory in other store locations.
• Coached other employees in effective customer service and successful selling techniques.
• Cross-trained new employees by explaining rules, procedures and job responsibilities.
• Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
• Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
• Scanned and bagged items and operated cash register to check out store patrons.
• Responded quickly to customer complaints and used to initiate problem resolution.
• Created eye-catching merchandise displays to entice customers into store.
• Greeted and assisted all customers daily in high-traffic retailer.
• Outlined and directed all new projects for employee teams.
• Assumed responsibilities of Department manager during absences.
• Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.
• Supervised planning and execution of multiple projects.
• Continually met or exceeded goals set by management.
• Quickly responded to customer service issues and inquiries.
• Conducted safety and hazard inspections of work sites.
• Reviewed company practices and work processes to verify compliance with applicable regulations.
• Supervised the main work areas within the company and ensured that debris was removed to prevent accidents and mishaps.
• Performed hourly maintenance assessments.

• Observed deadlines, enabling timely completion of tasks.
• Maintained clean, safe working environment by removing debris from job site prior to shift completion.
• Collaborated with team members to complete assigned tasks and meet tight deadlines.
• Operated pallet jacks and forklifts to load and unload supplies and materials.
• Loaded and unloaded daily material shipments, keeping products organized and secure to prevent damage and optimize handling.
• Completed variety of physical labor tasks.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Met and exceeded productivity targets by handling every interaction with top-notch customer service.
• Troubleshot shortages and overages to support quality control efforts.
• Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
• Trained new hires on products and services, best practices and protocols to reduce process gaps.
• Used boards and pallets to stack freight at designated locations.
• Scanned and documented freights and assigned appropriate marking labels with identifying information.
• Used scanners to track parcel information, condition or receipt.