Regina McClain
Brenham,TX
Summary
Highly communicative individual identifies issues and make the best decisions regarding course of treatment. Disciplined Caseworker with expertise in data confidentiality and client education and promoting experience working with culturally diverse families. Motivated Caseworker with high-level integrity and strong desire to help resolve challenges. Compassionate and team-oriented individual offering extensive knowledge of services, treatment options and issue resolution methods for all cases. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Caseworker
MHMRABV
07.2022 - Current
- Assessed needs of each client and recommended appropriate services and resources.
- Maintained high level of client confidentiality, following strict guidelines and recommendations.
- Offered support and direction to families and coordinated with court system and other community agencies for treatment.
- Performed discharge planning, placement monitoring and crisis intervention.
- Determined eligibility and suitability for programs by performing client intake interviews and bio-psycho-social assessments.
- Created treatment or service plan meeting each client's individualized needs.
- Supervised overall client services and acted as liaison between clients, caregivers and service providers.
- Documented progress in treatment plans, educational and recreational activities and maintained updated case records.
- Recorded case notes and performed follow-up documentation for admitted and transferred patients; led both group and individual counseling sessions.
- Managed caseload of individual clients, couples and family therapy sessions.
- Coordinated discharge of clients with outside healthcare resources and formulated individualized service plans with both long-term and short-term goals.
Curative Specialist
Curative Medical
01.2020 - 11.2022
- I assisted with administering PCR Covid-19 test to the community.
Financial Services Representative
Conifer Health Solutions LLC
12.2019 - 07.2022
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Offered competitive commercial banking solutions and retail financing options.
- Worked with clients to provide competitive commercial banking solutions and retail financing plans.
- Negotiated with finance companies for optimal financing opportunities for clients.
- Acted as liaison between customers and funders to increase overall funding by 75% and remove financial roadblocks.
- Discussed financial options with clients and provided informed suggestions.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Caseworker
D&S Residential Services
09.2019 - 05.2020
- Assessed needs of each client and recommended appropriate services and resources.
- Maintained high level of client confidentiality, following strict guidelines and recommendations.
- Offered support and direction to families and coordinated with court system and other community agencies for treatment.
- Performed discharge planning, placement monitoring and crisis intervention.
Insurance Agent
Kemper Life Insurance
07.2018 - 08.2019
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
Medical Assistant
Washington County Sheriff's Department
03.2013 - 02.2018
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
Mental Health Technician
Brenham State Supported Living Center
08.2003 - 03.2013
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
Education
Master of Science - Clinical Psychology
Ashford University
San Diego, CABachelor of Science - Health Administration
University of Phoenix
Tempe, AZ08.2019
Skills
- Juvenile Probation
- Individual Sessions
- Crisis Situations
- Individual Service Plans
- Behavioral Disorders
- Case Notes
- Document Verification
- Assessing Needs
- Rehabilitation Plans
- Detailed Records and Reporting
- Case Planning and Management
- Regulations and policies
- Interpersonal and written communication
- Case Coordination
Timeline
Caseworker
MHMRABV
07.2022 - Current
Curative Specialist
Curative Medical
01.2020 - 11.2022
Financial Services Representative
Conifer Health Solutions LLC
12.2019 - 07.2022
Caseworker
D&S Residential Services
09.2019 - 05.2020
Insurance Agent
Kemper Life Insurance
07.2018 - 08.2019
Medical Assistant
Washington County Sheriff's Department
03.2013 - 02.2018
Mental Health Technician
Brenham State Supported Living Center
08.2003 - 03.2013
Master of Science - Clinical Psychology
Ashford University
Bachelor of Science - Health Administration
University of Phoenix
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