Regina McCoy

• Work under the direction of the RN case manager or social worker to assist with facilitating patient discharges approximately 10-15 a day requiring post-acute placement or services and will identify and report barriers to discharges.
• The CMA will provide administrative support in Case Management functions.
• RN case manager and social worker for support needed
• Communicates updates on progress throughout the day. Refers patient questions back to the case manager/social worker.
• Provides clerical support in multidisciplinary rounds, including updating NATE Tempo at direction of team.
• Makes referrals through the web-based referral system (nH Discharge/other) to the specific post-acute care (PAC) providers requested. Includes sending the appropriate packet of information from the medical record required for the level of care.
• Monitors patients with PAC referrals and intervenes to expedite discharge. Prioritizes workload to ensure a timely contact and intervention with PAC providers.
• Sends additional information to PAC provider when requested. Communicates with RN case managers/social workers regarding the status of PAC referrals, bed availability, and other barriers that cannot be resolved.
• Communicates results of PAC referrals with the patient, including having the Patient Choice letter signed.
• Monitors Medicare patient’s planned discharge dates and delivers the Important Medicare Message (IMM) to the patient per facility policy.
• Delivers the Beneficiary Notice to patients identified as being in the BPCI-A program (Bundle Payment hospitals only).
• Obtains physician signature on required Case Management documents and forms.
• Based on facility practice; sets up transportation/sends information to Transfer Center and generates discharge packets for PAC transfers.
• Utilizes Case Management systems, standards, and processes.
• Maintains knowledge of and actively develops relationships with PAC providers

• Provides psychological, emotional, cognitive, and physical assessments of individuals of crime, trauma, or crisis situations; either on scene of the incident or at a later time when the person is located.
• Formulates and implements clinical intervention strategies until stabilization occurs.
• Provides support and assistance to victims and witnesses throughout the criminal justice process serving as a liaison and advocate with law enforcement and other agencies.
• Delivers death notifications for all APD related cases as requested by the Travis County Medical Examiner’s office and other outside agencies across the country.
• Prepares for and testifies in court as a fact witness or as an expert witness.
• Plans, develops, and conducts trainings, presentations, and educational sessions to law enforcement, other outside agencies and the community.
• Serves as the Crime Victim Liaison for the Austin Police Department, providing information about victim’s rights and Crime Victims’ Compensation to victims of crime and law enforcement personnel.
• Conducts media interviews in collaboration with the Public Information Office.
• Compiles data and information for reports.
• Assists other public safety agencies.
• Conducts debriefings, group counseling, and/or diffusing to law enforcement, other public safety agencies, other agencies, and the community after critical incidents, large scale events, and disasters.

Rules and procedures.

• Maintain confidentiality and security with all privileged information.
• Maintain working knowledge of Company and facility software.
• Adhere to the Company's and Customer facilities Code of Conduct and policies.
• Inform manager of work, site difficulties, and/or fluctuating volumes.
• Assist with additional work duties or responsibilities as evident or required.
• Consistent application of medical privacy regulations to guard against unauthorized disclosure.
• Responsible for managing patient health records approximately 10-20 discharges, and managed incoming calls, emails, and fax daily
• Responsible for safeguarding patient records and ensuring compliance with HIPAA standards.
• Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record
• Ensures medical records are assembled in standard order and are accurate and complete.
• Creates digital images of paperwork to be stored in the electronic medical record.
• Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately.
• Answering of inbound/outbound calls.
• May assist with patient walk-ins.
• May assist with administrative duties such as handling faxes, opening mail, and data entry.
• Must meet productivity expectations as outlined at a specific site.
• May schedules pick-ups.
• Other duties as assigned.

• Support Staff focus on helping with group management of approximately 10-25 students
• Retrieving supplies for Group Leaders
• Reflecting with students who need space
• Escorting students when necessary
• Support Staff are flexible
• Problem solvers, and willing to learn
• Support staff step in as needed when Group Leaders or Receptionist are absent
• Managed office supplies inventory, ensuring that necessary materials were always available for staff use.

• Loved this job however after a few weeks in, informed the shift I agreed to was changing affecting class
• Support the needs of low-income individuals and families
• Coordinate and provide resident social activities
• Provide resources and connect residents to opportunities to bridge social and economic barriers to goals and advancement
• Report program outcomes to the Rainbow Resident Services Division
• Suggested Skills/Background Required
• Must be willing to undergo, and pass, background and drug test
• Desire to organize community and social services events and experiences - or the proven ability to quickly develop such skills
• Desire to gain skills and knowledge about the daily realities facing low-income families
• Demonstrate experience in successfully working with diverse populations
• Outgoing personality and ability to build relationships with community partners and resources
• Facilitate reliable personal or public transportation and live within 25 miles of the target zip code
• Developed strong relationships with community partners to enhance available resources for residents.
• Coordinated with local agencies to provide essential services for residents, such as healthcare, transportation, and financial assistance.
• Utilized various software programs for efficient data management, reporting, and analysis to make informed decisions regarding resident services.
• Managed accurate record-keeping systems to track resident interactions, incidents, and program participation effectively.
• Promoted resident safety by conducting regular property inspections to identify potential hazards or maintenance issues.
• Collaborated with maintenance teams to expedite repairs or improvements that positively impacted quality-of-life standards within the community.
• Increased resident retention rates through consistent follow-up on service requests and proactive problem-solving efforts.
• Enhanced resident satisfaction by addressing and resolving concerns in a timely manner.

• Inspire our patients to progress each day as you:
• Actively manage and direct use of resources to achieve the highest quality outcomes and patient experiences.
• Coordinate and advocate for the patient during hospitalization, from admission to post-discharge.
• Manage information/communication to effectively oversee healthcare delivery and facilitate interdisciplinary plan-of-care decisions.
• Monitor the discharge plan implementation while identifying/addressing the patient’s psychosocial and support-systems issues.
• Oversee the coordination of services and manage issues in the areas of admission/discharge, team conference/interdisciplinary plan-of-care communication, patient/family education, payer relations and total fiscal management.
• Receive and process requests for patient health information in accordance with Company and Facility policies Ensure that cost-effective treatment is provided and patient’s-rights regulations are followed
• Maintained accurate records, ensuring timely reporting and compliance with program requirements.
• Safeguarded client confidentiality through diligent adherence to privacy policies and procedures.
• Conducted regular follow-ups with clients to monitor progress and adjust case plans accordingly.
• Managed caseloads effectively, prioritizing urgent needs while maintaining attention to long-term goals for each client''s wellbeing.
• Developed strong rapport with clients, fostering trust and open communication throughout the case management process.
• Presented findings from individual cases at team meetings, facilitating collaborative problem-solving efforts among colleagues.
• Collaborated with multidisciplinary teams to ensure cohesive care and support for clients.
• Provided crisis intervention when necessary, connecting clients to appropriate emergency resources.

• Maintains and closes medical records per policy.
• Reviews medical records in accordance with written criteria.
• Identifies and obtains missing chart information to include signatures from physicians and other pertinent personnel.
• Assures appropriate release of information from Hospice Care to other parties.
• Obtains a signed authorization.
• Scheduling visits
• DME scheduling
• Admissions scheduling
• Copies the medical information requested.
• Mails or hand delivers the copies to individuals requesting information.
• Develops and maintains a master patient index.
• Works with clinical staff to assure timely and appropriate admissions.
• Purges the medical record once the case is closed, listing the groups of medical records, placing records in boxes and sending them to the archives.
• Provides agency administrative support to include, but not be limited to, answering phones, ordering supplies, and data collection and entry.
• Participates in the coordination of the patient’s hospice care and in the hospice’s quality assessment and performance improvement program.
• Conducts Medical Record audits as requested.
• Performs other duties as assigned.
• Consistently promotes company’s core values.
• Completes required Curo annual training.
• Call/Hybrid settingmanaged patient census of approximately 50-75 patients
• Contributed to quality assurance efforts by identifying discrepancies in records and taking corrective action as needed.
• Enhanced patient experience by maintaining accurate and up-to-date medical records.
• Demonstrated exceptional time management skills while juggling multiple tasks within tight deadlines.

• Recruited volunteers using various recruiting strategies
• Managed approximately 10 volunteers
• Arranged for training for volunteers to com maintain compliance with state and federal regulations
• Participated in training programs and meetings that were local and distant
• Meticulous with updated volunteer and patient records
• Scheduling visits
• DME scheduling
• Admissions scheduling
• QUAPI and other audit reports
• Marketing and Advertising
• Advocate for patients and staff
• Troubleshooting IT issues
• Equipment order and schedule

• Aided teachers with classroom organization, management and instructional strategies
• Worked individually with assigned students to ensure that each student benefit from assignments or tasks
• Used learning tools and computer-based training to aid in students’ learning
• Shadowed Elementary School Principal
• Test Administrator

• Developed and implemented lesson plans
• Ensured the learning objectives for students are met
• Planned and participated in scheduled meetings with parents
• Provided assessment of students and provided feedback to parents

• Assisted in ensuring that the children are always supervised to promote safety in the classroom, restroom, and on the playground
• Assisted teachers in all areas as needed
• Maintained records for classroom attendance, accidents, or incident

• Recruited, hired, trained, and developed a high performing staff
• Managed disciplinary/termination affairs
• Managed marketing efforts by ensuring that staff is informed and trained on all marketing promotions

• Provided customer service in person and via telephone
• Assisted and educated members about the proper usage of equipment
• Remit payment for collections for member’s account

• Reviewed daily Log Check from previous day, monitored and managed reports in QuickBooks and updated spreadsheets of orders’ errors
• Emailed skilled, hospitals, hospice, and Medicaid pending spreadsheets to all facilities daily
• Processed new admits and re-admits into the pharmacy software database in a timely manner and verified information
• Verified prescription coverage
• Reported the residents census findings to the Billing Office Manager at the end of each month
• Maintained a professional relationship with all long-term care facilities staff members
• Promptly informed the Lead Account Manager of any problems with the facilities

• Assisted executive staff
• Faxed and reviewed Medicaid applications
• Balanced Trust fund for residents
• Assisted Families with billing inquires
• Aided social worker with admits

• Educated and conducted sessions about healthy eating and exercise to the residents
• Coordinated and planned marketing projects
• Attended rehabilitation department meetings, resident care meetings, and Medicare meetings
• Worked as a specialist in restorative care
• Updated and provided monthly logs, monthly activities report, and maintained patient fund
• Scheduled, planned, and supervised daily group activities

• Supported marketing executives in organizing various projects
• Experienced in creating marketing and advertising ideas for clients
• Created reports in QuickBooks
• Updated spreadsheets, databases, and inventories with statistical, financial, and non-financial information
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

• Directed the learning procedure in the direction of accomplishing curriculum objectives and goals as implied in the lesson plans for projects, lessons, or units assigned
• Adhered to all procedures, guidelines, and policies followed by full-time teachers
• Supervised students in the hallways, cafeteria, and around school premises