Regina McDevitt
4676 Lance Leaf Dr Fort Worth,TX
Summary
Accomplished Patient Access Representative with 22 years experience in busy medical office environments. Excellent patient service skills with extensive knowledge of HIPAA compliance, scheduling, demographics, insurance verification, coding, billing and EMR systems. Skilled in multitasking and empathetic communication, ensuring seamless patient experiences and fostering trust.
Overview
23
23
years of professional experience
Work History
Patient Access Representative II
Cook Children's Medical Center
09.2016 - Current
- Enhanced patient experience, ensuring welcoming environment from first point of contact.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Responded to high volume of calls and handled inquiries by directing calls to appropriate personnel.
- Facilitated communication between patients and various departments and staff.
- Verified patient insurance eligibility and entered patient information into EMR system.
- Processed payments using cash, check and credit cards, maintaining accurate records of transactions.
- Made myself available to help new staff on policies, procedures and all other office duties.
- Ensured seamless operation of front office, efficiently handling multiple administrative tasks simultaneously.
- Reduced patient anxiety, providing clear explanations of procedures and addressing concerns compassionately.
- Achieved high levels of accuracy in patient data entry, minimizing errors and enhancing record reliability.
- Compiled and prepared the daily cash drawer reconciliation for the clinic.
- Prepared and maintained our clinic's weekly linen supply.
- CPR certified.
Medical Receptionist
ENT & Allergy Associates
10.2013 - 05.2016
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Reduced administrative errors by consistently verifying insurance information.
- Obtained prior authorization from insurance companies for ordered tests and procedures.
- Streamlined billing processes, ensuring accurate and timely invoicing.
- Correctly coded and billed medical claims.
- Identified and resolved patient billing and payment issues.
- Posted and adjusted payments from insurance companies.
- Responded to correspondence from insurance companies in a timely manner.
Patient Representative/Medical Biller and Coder
Catskill Orange Orthopedics
01.2003 - 08.2008
- Provided support to administrative staff by ensuring proper handling of sensitive patient data according to HIPAA regulations.
- Assisted patients with understanding their insurance coverage and financial responsibilities, fostering positive relationships and trust between the practice and its clients.
- Verified accuracy of patient information in medical records.
- Assisted in training new staff on medical record processing and filing procedures.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Stayed calm under pressure and successfully dealt with difficult situations.
- Assisted patients with insurance claims, facilitating smooth transactions and proper coverage.
- Verified insurance coverage and benefits to minimize billing discrepancies and enhance claim acceptance rates.
- Collaborated with healthcare providers to gather necessary documentation for precise coding and billing.
- Audited claims submissions to ensure accuracy and adherence to billing regulations.
- Reviewed and corrected billing codes to improve overall coding accuracy and reduce denials.
- Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission.
- Facilitated communication between patients and various departments and staff.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Education
High School Diploma -
East Meadow High School
East Meadow, NY06-1977
Skills
- Customer service
- HIPAA compliance
- Appointment scheduling
- Multitasking and organization
- Phone and email etiquette
- Strong empathy
- Money handling
- Flexible schedule
- Patient registration
Timeline
Patient Access Representative II
Cook Children's Medical Center
09.2016 - Current
Medical Receptionist
ENT & Allergy Associates
10.2013 - 05.2016
Patient Representative/Medical Biller and Coder
Catskill Orange Orthopedics
01.2003 - 08.2008
High School Diploma -
East Meadow High School