Regina McKin
LaFayette,GA
Summary
Highly motivated and committed Medical Assistant/ Scheduler with a proven history of superior performance at the individual, team, and organizational levels. Strong ability to multitask and prioritize workloads with little or no supervision. Detail-oriented professional looking to bring medical background, customer service skills, and team-building skills to a deadline-driven environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Blue Cross Blue Shield Of TN
06.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Proficient in AW and Facets
- Highly Organized
- Great oral and written skills
Scheduling Cordinator / Certfied Medical Assistant
Primary Health Care Centers
08.2020 - 06.2021
- Collected and documented patient medical information to complete chart information
- Scheduled appointments
- Performed clerical duties, such as word processing, data entry, answering phones
- Communicated clearly and effectively with patients to verify information, determine the purpose of the visit, and record medical history.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and the determined root cause of problems to resolve issues or complaints.
Certified Medical Assistant
Chattanooga Gastroenterology
05.2019 - 08.2020
- Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Maintained detailed records of test results by entering data and patient information into computer.
- Called and faxed pharmacies to submit prescriptions and refills.
- Responsible for sample closet. Responsible for calling drug representatives and making sure things were supplied in a timely manner.
- Performed all clerical duties, such as word processing, data entry, answering phones and filing.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Responsible for All Referrals in and out of office. Referrals to infusion Centers , Specialist, Surgeon and to the Hospital for X Rays and tests.
- Responsible for all incoming referrals, sorting, scheduling and mailing new patient packets.
Scheduling Cordinator
Chattanooga Heart Institute
09.2018 - 05.2019
- Handled 100-150 calls per day to address customer inquiries and concerns.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing..
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel as point of contact for office.
Personal Caregiver
Rosewood Assisted Living
05.2017 - 04.2018
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
- Assisted disabled clients in any way necessary to facilitate independence and well-being.
- Supervised daily activities and provided assistance when needed.
- Maintained clean, safe and well-organized patient environment.
- Documented vitals, behaviors and medications in client medical records.
Education
Diploma - Certified Social Work Assistant
Georgia Northwestern Technical College
Rome, GA05.2022
Diploma - Certified Medical Assistant
Georgia Northwestern Technical College
Rome, GA08.2018
GED -
Georgia Northwestern Technical College
Rome, GA09.1992
Skills
- Patient Care
- Prioritizing Orders
- Medical Office Administration
- Patient Scheduling
- EMR / EHR
- Organizational Skills
- Handling Customer Complaints
- Team Building
- Decision Making
Certification
- First Aid/CPR Certified
- Georgia X-Ray Safety Course
- Certified Medical Assistant
Timeline
Customer Service Representative
Blue Cross Blue Shield Of TN
06.2021 - Current
Scheduling Cordinator / Certfied Medical Assistant
Primary Health Care Centers
08.2020 - 06.2021
Certified Medical Assistant
Chattanooga Gastroenterology
05.2019 - 08.2020
Scheduling Cordinator
Chattanooga Heart Institute
09.2018 - 05.2019
Personal Caregiver
Rosewood Assisted Living
05.2017 - 04.2018
Diploma - Certified Social Work Assistant
Georgia Northwestern Technical College
Diploma - Certified Medical Assistant
Georgia Northwestern Technical College
GED -
Georgia Northwestern Technical College
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