Summary
Overview
Work History
Education
Skills
Timeline
Generic

Regina McMillian

Cherry Hill,NJ

Summary

Registered pharmacy tech with epic training as well as experience with compounding and repackaging medications. Highly driven, reliable, self-motivated, and team-oriented professional with a proven record of enhancing the facilitation of customer service experience for well over 8 years of experience in customer service and 2 years as a supervisor managing fast-paced operations Strong communication and detail-oriented, organizational skills responsible for enhancing the delivery of quality customer service to a diverse group of customers with varying needs. Pre-nursing and health sciences education has helped me develop the competencies, clinical knowledge, and critical thinking skills that have enhanced my efficiency and productivity, all of which are useful in seeking a rewarding position as a pharmacy tech. Skilled Patient Care Technician offering demonstrated expertise in patient support developed over 1 year and 8 months of healthcare experience. Skilled at supporting transports, ambulating patients and charting updates. Flexible team player with positive and upbeat nature. Driven Pharmacy Technician experience and success in working within fast-paced hospital pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.

Overview

8
8
years of professional experience

Work History

Patient Care Technician

Virtua Hospital
03.2023 - Current
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Reduced stress for patients and families through effective communication and empathetic support.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
  • Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
  • Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.

Pharmacy Tech

Virtua
Camden, NJ
03.2022 - 03.2023
  • Responsible for compounding and repackaging prescription medications
  • Successfully MILT drugs
  • Filled and dispensed medications, calculated dosage, and prepared prescription labels upon pharmacy approval.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.

Customer Service Supervisor

Burlington
12.2017 - 10.2019
  • Provide quality customer service on the phone and in-person
  • Administer exceptional guidance and support to best serve all of our customers
  • Direct calls to appropriate departments to ensure the information provided to customers is accurate in nature and scope
  • Swiftly resolve customer complaints to preserve customer loyalty
  • Properly assess employees through continuous monitoring and training workshops to ensure improved staff performance
  • Utilize my knowledge and critical thinking skills to determine how to best meet each customers’ needs and demands.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Identified issues, analyzed information and provided solutions to problems.

Pos Associate

Kohl’s Curbside Pickup Only
08.2015 - 05.2017
  • Responsible for maintaining register totals with 100% accuracy
  • Adequately deliver quick, comprehensive support to satisfy customers
  • Assisted with recapturing sales from dissatisfied customers using conflict mediation
  • Maintained heightened levels of customer satisfaction by quickly processing payment information.
  • Maintained a clean and organized work environment for optimal efficiency and professionalism.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.

Office Clerk

Camden County Surrogate
12.2015 - 05.2016
  • Answered phone calls with good phone etiquette and directed calls to appropriate professionals
  • Accurately prepared new office files
  • Organized, classified, and secured each record
  • Successfully managed data entry, scanned documents, and updated files accordingly
  • Verified accuracy, completeness, and relevance of documentation prior to filing
  • Increased productivity and efficiency by using slow periods to restock and organize supplies.
  • Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
  • Enhanced communication within the office by organizing regular meetings, distributing agendas, and capturing meeting minutes.

Education

Master of Science – Healthcare Management -

Thomas Edison State University
Trenton, NJ

Bachelor of Science – Health Sciences -

Rutgers University
05.2020

Associates Degree – Pre-Nursing -

Camden Community College
05.2016

Skills

  • Proficient in compounding and repackaging medications
  • Knowledge of how to MILT drugs
  • Adept at filling prescriptions, dispensing medications, calculating dosage, and preparing prescription labels when approved by the pharmacy
  • Strong leadership and supervision skills
  • Strong written and verbal interpersonal and intrapersonal communication skills
  • Proper phone etiquette and capable of handling a high volume of calls
  • Familiar with Microsoft Office including Excel, Outlook, PowerPoint, and Word
  • Strong organizational skills in maintaining accurate, up-to-date documentation
  • Strategic planning skills
  • Adept at prioritizing and managing customer service to ensure a good customer experience and optimize customer satisfaction
  • Skilled at fostering, developing, and sustaining a healthy work environment for a diverse group of employees
  • Conflict management and resolution skills
  • Adept in technology necessary to perform data entry and create reports
  • Vital Signs Monitoring
  • Emergency Response
  • Feeding Assistance
  • Specimen Collection

Timeline

Patient Care Technician

Virtua Hospital
03.2023 - Current

Pharmacy Tech

Virtua
03.2022 - 03.2023

Customer Service Supervisor

Burlington
12.2017 - 10.2019

Office Clerk

Camden County Surrogate
12.2015 - 05.2016

Pos Associate

Kohl’s Curbside Pickup Only
08.2015 - 05.2017

Master of Science – Healthcare Management -

Thomas Edison State University

Bachelor of Science – Health Sciences -

Rutgers University

Associates Degree – Pre-Nursing -

Camden Community College

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Regina McMillian