Regina Mendoza
RN CASE MANAER
Tustin,CA
Summary
Accomplished Registered Nurse Case Manager with 30+ years of experience dedicated to quality care of diverse patients. Skillfully blend hands-on skills with advanced background SKILLED settings. Work effectively with all levels of healthcare providers, physicians and administrators to address patient needs. Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
39
39
years of professional experience
Work History
HOSICE RN CASE MANAGER
ECHO HOSPICE
ORANGE, CA
08.2021 - 09.2022
- Effectively communicated with physicians regarding patient needs, performance, medications and changes.
- Completed initial assessments of patients and family to determine and address individual home care needs. ·
- Coordinated with interdisciplinary professionals to develop plans of care, administer tests and monitor patient status.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
- Responded promptly and professionally to patient questions and concerns.
- Created individualized care plans based on nursing diagnosis and incorporated appropriate nursing methods to achieve positive outcomes.
- Participated in patient and family planning process, as well as provided instructions and addressed question and concerns.
HOSPICE RN CASE MANAGER
COMPANION HOSPICE/ BRISTOL HOSPICE
Costa Mesa, CA
09.2020 - 08.2021
- Developed and implemented individualized care plan for each hospice patient while following physician instructions.
- Established and maintained successful relationships with patients, families and physicians by utilizing exemplary communication and active listening skills.
- Taught family members and caregivers various ways to manage patients' pain, how to check for vital signs and proper methods for dressing changes.
- Recognized and understood specific stages of dying process, providing comfort-based care during vulnerable times.
- Offered listening ear to both patients and loved ones to meet emotional and mental, as well as physical needs.
- Provided high level of quality, compassionate care to patients and caregivers during each nursing shift.
- Established hospice care services for elderly and disabled patients.
- Educated family members and caregivers on patient care instructions.
- Evaluated patient histories, complaints and current symptoms.
- Accurately documented treatment, medications and IVs administered, discharge instructions and follow-up care.
- Advocated for and strived to protect health, safety and rights of patient.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Administered different therapies and medications in line with physician orders and treatment plan.
HOSPICE RN CASE MANAGER
HOSPICE TOUCH/REMITA
Costa Mesa, CA
06.2018 - 09.2020
- Developed and implemented individualized care plan for each hospice patient while following physician instructions.
- Established and maintained successful relationships with patients, families and physicians by utilizing exemplary communication and active listening skills.
- Taught family members and caregivers various ways to manage patients' pain, how to check for vital signs and proper methods for dressing changes.
- Recognized and understood specific stages of dying process, providing comfort-based care during vulnerable times.
- Offered listening ear to both patients and loved ones to meet emotional and mental, as well as physical needs.
- Provided high level of quality, compassionate care to patients and caregivers during each nursing shift.
- Established hospice care services for elderly and disabled patients.
- Educated family members and caregivers on patient care instructions.
- Evaluated patient histories, complaints and current symptoms.
Hospice Case Manager
SALUS HOSPICE
Irvine, CA
06.2016 - 06.2018
- Worked with medical teams, patients and families to implement effective treatment plans.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Coordinated program referrals for community-based resources.
- Organized clinical documentation, treatment plans, and referrals.
- Completed psychosocial evaluations and needs assessments.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Provided ongoing counseling to help patients deal with conditions and processes
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
- Preserved and prepared reports and treatment records.
Hospice Registered Nurse Case Manager
HOSPICE CARE OF THE WEST
FOOTHILL RANCH, CA
06.2007 - 06.2016
- Developed and implemented individualized care plan for each hospice patient while following physician instructions.
- Established and maintained successful relationships with patients, families and physicians by utilizing exemplary communication and active listening skills.
- Taught family members and caregivers various ways to manage patients' pain, how to check for vital signs and proper methods for dressing changes.
- Recognized and understood specific stages of dying process, providing comfort-based care during vulnerable times.
- Offered listening ear to both patients and loved ones to meet emotional and mental, as well as physical needs.
- Provided high level of quality, compassionate care to patients and caregivers during each nursing shift.
- Established hospice care services for elderly and disabled patients.
- Educated family members and caregivers on patient care instructions.
- Evaluated patient histories, complaints and current symptoms.
Home Health RN Case Manager
COMPANION HOME HEALTH
ORANGE, CA
01.2005 - 06.2007
- Determined and addresses individual home care needs by completing detailed assessments and reviewing documentation.
- Provided physical assessments, medication and chronic disease management to home health patients.
- Advised and coached patients progressing from hospitals, rehab facilities and other medical organizations to at-home treatment settings.
- Documented patient vitals, behaviors and conditions to communicate concerns to supervising [Job title].
- Protected patients and healthcare team members from infection by sterilizing equipment and reusable supplies.
- Responded to patient requests with appropriate clinical and personal assistance.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Introduced changes to patient care plans based on regular evaluations and patient changes.
RN SUPERVISOR
FREEDOM VILLAGE SNF
LAKE FOREST, CA
01.2003 - 01.2005
- Managed infection control and critical incidents and made procedural changes and improvements.
- Audited charts and reviewed clinical documents to verify accuracy.
- Led successful team comprised of RNs, LPNs and ancillary staff.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Oversaw delivery of care for patients on medical-surgical unit, providing direct care, delegating nursing assignments, and supervising team comprised of nurses, LPNs, technicians and unit clerks.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Organized and managed care of patients undergoing various therapies and procedures.
RN Supervisor
LAKE FOREST NURSING CENTER
LAKE FOREST, CA
01.2001 - 01.2003
- Managed infection control and critical incidents and made procedural changes and improvements.
- Audited charts and reviewed clinical documents to verify accuracy.
- Led successful team comprised of RNs, LPNs and ancillary staff.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Oversaw delivery of care for patients on medical-surgical unit, providing direct care, delegating nursing assignments, and supervising team comprised of nurses, LPNs, technicians and unit clerks.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Organized and managed care of patients undergoing various therapies and procedures.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
Home Health RN Case Manager
Staff Builders
Lake Forest, CA
01.2001 - 01.2003
- Determined and addresses individual home care needs by completing detailed assessments and reviewing documentation.
- Provided physical assessments, medication and chronic disease management to home health patients.
- Advised and coached patients progressing from hospitals, rehab facilities and other medical organizations to at-home treatment settings.
- Documented patient vitals, behaviors and conditions to communicate concerns to supervising [Job title].
- Protected patients and healthcare team members from infection by sterilizing equipment and reusable supplies.
- Responded to patient requests with appropriate clinical and personal assistance.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Introduced changes to patient care plans based on regular evaluations and patient changes.
RN, ICU
Hoag Memorial Hospital Presbyterian
Newport Beach, CA
01.1992 - 01.1997
- Monitored patient reactions to drugs and carefully documented findings.
- Performed arterial cut-downs, inserted central lines and inserted endotracheal tubes as part of trauma team.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Delivered proper care to victims of domestic violence at urgent care clinic.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Managed quality care for patients with heart failure, end-stage renal disease and coronary artery disease.
- Maintained quality care and comfort for patients with heart failure, pulmonary hypertension and other conditions.
- Provided direct patient care, stabilized patients and determined next course of action.
- Orchestrated quality-driven, cost-effective care in high-volume trauma center setting.
Charge Nurse, Surgical Floor
HOAG HOSPITAL
Newport Beach, CA
01.1989 - 01.1992
- Collaborated with various healthcare professionals to determine specific and individualized care plan based on goals and long-term health.
- Managed JP drains and chest, nasogastric, G and peg tubes.
- Interacted smoothly with patients and loved ones, updated on care plans and advocated for needs.
- Cared for patients' wounds and changed dressings.
- Administered medications and treatments to patients as ordered by physician, maintaining accountability for accurate narcotic count at end of each shift.
- Worked with patients diagnosed with chronic obstructive pulmonary disease (COPD), asthma, congestive heart failure (CHF), cerebrovascular accidents (CVA), diabetes or sepsis to asses needs and determine best options for care.
- Directed patient care activities, guided and trained RNs, LPNs and residential advisors during shift.
- Managed various medications and treatments such as peritoneal dialysis, IV push, oral, subcutaneous, IV infusion and and intramuscular injections.
Telemetry Monitor Technician
Hoag Hospital Newport Beach
Newport Beach, CA
01.1981 - 01.1988
- Observed and evaluated cardiac activity and reported changes to medical staff.
- Followed all protocols to respond to irregular cardiac activity.
- Monitored and documented heart rhythms according to physicians' orders.
- Demonstrated in-depth understanding of telemetry equipment functions.
- Assisted with improvement and implementation of cardiac log forms.
- Registered patients by confirming identification, reviewing consultation requests and entering anticipated services to patient log.
- Inspected, maintained and adjusted cardiology equipment to maintain optimal functionality and diagnostic usefulness.
- Updated subject matter knowledge by participating in educational opportunities and reading technical publications.
- Maintained and adjusted cardiology and pulmonary equipment.
Education
Associate of Science - Nursing
Saddleback College
Mission Viejo, CA01.1988
High School Diploma -
Newport Harbor High School
Costa Mesa, CA06.1981
Skills
- Patient Condition Monitoring
- Clear Patient Communication
- Patient Care Assessment
- Disease Processes
- Hospice Education
- Operational Standards
- Compassionate and Caring
- Patient Examination
- Accurate Documentation
- Medicare Regulation
- Medication Side Effect Knowledge
- Blood Draw and Sample Collection
Timeline
HOSICE RN CASE MANAGER
ECHO HOSPICE
08.2021 - 09.2022
HOSPICE RN CASE MANAGER
COMPANION HOSPICE/ BRISTOL HOSPICE
09.2020 - 08.2021
HOSPICE RN CASE MANAGER
HOSPICE TOUCH/REMITA
06.2018 - 09.2020
Hospice Case Manager
SALUS HOSPICE
06.2016 - 06.2018
Hospice Registered Nurse Case Manager
HOSPICE CARE OF THE WEST
06.2007 - 06.2016
Home Health RN Case Manager
COMPANION HOME HEALTH
01.2005 - 06.2007
RN SUPERVISOR
FREEDOM VILLAGE SNF
01.2003 - 01.2005
RN Supervisor
LAKE FOREST NURSING CENTER
01.2001 - 01.2003
Home Health RN Case Manager
Staff Builders
01.2001 - 01.2003
RN, ICU
Hoag Memorial Hospital Presbyterian
01.1992 - 01.1997
Charge Nurse, Surgical Floor
HOAG HOSPITAL
01.1989 - 01.1992
Telemetry Monitor Technician
Hoag Hospital Newport Beach
01.1981 - 01.1988
Associate of Science - Nursing
Saddleback College
High School Diploma -
Newport Harbor High School
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