Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Regina Miller

Pattonville,TX

Summary

Proven leader and efficient problem-solver, I excelled at CVS Pharmacy by streamlining operations and enhancing customer satisfaction. Leveraging strong organizational skills and customer service expertise, I boosted pharmacy productivity and fostered positive patient relationships. Achieved significant improvements in inventory management and staff training, demonstrating a commitment to excellence and operational efficiency.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Store Manager/Pharmacy Technician

CVS Pharmacy
03.2003 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Counted and labeled prescriptions with correct item and quantity.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Entered and processed patients' prescriptions into internal system.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Collected co-payments or full payments from customers.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
  • Managed medication inventory, ensuring availability of all necessary drugs.
  • Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
  • Resolved third-party billing, computer system and customer service issues.
  • Managed opening and closing duties for pharmacy.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.

Education

High School Diploma -

Detroit High Schol
Detroit, TX
05.1999

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Customer Service Management
  • Store operations
  • Training and mentoring
  • Store Opening and Closing
  • Team Leadership
  • Outstanding communication skills
  • Inventory Management
  • Store Merchandising
  • Cash Management
  • Retail Inventory Management
  • Shift Scheduling
  • Employee Training
  • Inventory Control
  • Recruitment and hiring
  • POS Systems
  • Goals and performance
  • Operations Management
  • Supply Ordering
  • Store displays
  • Employee Scheduling
  • Accurate Cash Handling
  • Work Planning and Prioritization
  • Staff Management
  • Sales expertise
  • Policies and Procedures
  • Staff Supervision
  • Operations
  • Order Management
  • Accurate money handling
  • Bank deposit procedures
  • Loss Prevention
  • Bank and Safe Deposits
  • Inventory Oversight
  • Pricing Strategies
  • Sales Promotions
  • Delegating Work
  • Operations Oversight
  • Staff training/development
  • Schedule Management

Certification

  • Pharmacy Technician Certification Board
  • Registered Pharmacy Technician with Texas State Board of Pharmacy

Timeline

Store Manager/Pharmacy Technician

CVS Pharmacy
03.2003 - Current

High School Diploma -

Detroit High Schol

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Regina Miller