Regina Milton
Los Angeles,California
Summary
High-performing Operations Manager with over 4 years of experience delivering successful improvements for business operations, profitability, and team development. Resourceful project manager and compliance specialist who thrives in fast-paced and changing environments.
Overview
8
8
years of professional experience
Work History
Office Operations Manager
High Wide & Handsome Marketing
Los Angeles
2023.02 - Current
- Actively participated in meetings with senior management teams in order to provide updates on operational issues.
- Arranged training sessions for new hires on office policies and procedures.
- Developed strategic plans for improving operational processes and increasing productivity levels.
- Managed office operations and administrative functions, including accounts payable and receivable, procurement, budgeting, and personnel administration.
- Managed, scheduled and coordinated office functions and the annual holiday party for employees.
- Implemented successful business strategies to improve employee onboarding, offboarding, peer pay program, and company travel.
- Used strong issue resolution and communication skills to cultivate and strengthen our relationship with our IT partner, NIC.
INTERNATIONAL SALES & OPERATIONS SPECIALIST
Lakeshore
Carson , California
2022.10 - 2023.01
- Focused on oversight and management of business-to-business international accounts
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development
- Provided top-notch service to client customers, from pro forma invoices to delivery of goods
- Developed detailed product information for clients, including product copy, image assets, dimensions, tariff classifications, safety certificates, and prices
- Ensured compliance with internal and external export regulations
- Successfully developed sales plans and account management strategies to encourage existing account growth, and to engage with new sales accounts.
OPERATIONS MANAGER
Casper
West Hollywood , California
2021.02 - 2022.10
- Oversaw financial management, budget management, accounting, data analytics, and payroll activities
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
- Increased store conversion by 20% by improving customer experience through training and development efforts
- Assessed customer issues, researched solutions, and implemented corrective actions to maintain high satisfaction and improve customer experience
- Developed initiatives for process improvement
- Analytical review and reporting of ongoing operations
- Implemented policies and standard operation procedures to manage the quality of the customer service experience
- Prepared documentation, reports, and logs to identify and manage sales metrics and support process driven activities
- Mentored and internally promoted five(5) successful company sales and account management staff into leadership positions to drive company growth.
PROJECT COORDINATOR
Pepperdine University
Malibu , CA
2019.04 - 2019.12
- Led a 3-member team on a 9-month project with the Junior League of Pasadena
- Served a 93- year-old non-profit with a series of workshops to instill the women of Pasadena with leadership skills, develop succession planning, maximize their communication skills, and encourage personal development
- Worked closely with the board President to discover areas of opportunity for the League, while conveying deadlines, scope of work and potential challenges throughout the project lifecycle
- Collected data through observations, surveys, and interviews to better understand the Junior League of Pasadena and its mission
- Reviewed project risks and devised proactive strategies to avoid potential roadblocks
- Created project plans with established timelines, outsourced to appropriate teams, and managed workflow throughout construction
- Created and maintained project documentation to maintain transparency with stakeholders.
ACCOUNT MANAGER
Enterprise Truck Rental
Los Angeles , California
2016.11 - 2019.04
- Focused on the expansion of the Enterprise Truck Rental Division on the West Coast by developing monthly prospecting strategies to target new business opportunities
- Successfully identified lucrative leads, and managed existing client relationships
- Spearheaded client engagement to maintain existing accounts, and to develop new business relationships
- Input data into the CRM system to manage existing portfolios and potential leads
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals
- Developed successful customer relationships and quickly resolved service requests to increase sales.
Education
Master of Science - Management and Leadership
Pepperdine University
Bachelor of Arts - Communication Studies-Public Relations
California State University
Skills
- Systems Implementation
- Operations Management
- Data Analytics
- Procurement
- Project Planning and Implementation
- Logistics Management
- Strategic Planning
- Business Development
- Project Management
- Staff Training
- Human Resources
- Scheduling and calendar management
- Event Coordination
Timeline
Office Operations Manager
High Wide & Handsome Marketing
2023.02 - Current
INTERNATIONAL SALES & OPERATIONS SPECIALIST
Lakeshore
2022.10 - 2023.01
OPERATIONS MANAGER
Casper
2021.02 - 2022.10
PROJECT COORDINATOR
Pepperdine University
2019.04 - 2019.12
ACCOUNT MANAGER
Enterprise Truck Rental
2016.11 - 2019.04
Master of Science - Management and Leadership
Pepperdine University
Bachelor of Arts - Communication Studies-Public Relations
California State University
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