Regina Mitchem
Gettysburg,PA
Summary
Organized and dedicated Administrative Professional with legal background seeking to maintain full-time Legal Secretary/Paralegal position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated with a work ethic to perform effectively in independent or team environments. Organized and a dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and am very adaptable, receptive and able to quickly grasp new concepts on demand.
Overview
20
20
years of professional experience
Work History
Director of Administration and Human Resources
Atomic Dog LLC
03.2023 - Current
- Reduced overhead costs through efficient budget management and vendor negotiation.
- Oversaw payroll processing and benefits administration, ensuring accurate compensation for all employees.
- Created standardized procedures for document storage and retrieval, increasing efficiency in accessing critical files.
- Assisted in strategic planning efforts by providing detailed analysis of operational trends and potential areas of improvement.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Supported timely and accurate administrative task completion.
- Maintained internal accuracy and transparency controls in accounting and bookkeeping.
- Coordinated office events, seminars and meetings for staff and clients.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Completed bi-weekly payroll for up to 60 employees.
Senior Home Preservation Representative
Wells Fargo Home Mortgage
08.2020 - 01.2023
- Prepared and presented contracts and other legal documents to clients.
- Communicated regularly with clients to discuss progress and address any concerns.
- Helped customers navigate options to maintain homeownership.
- Checked property valuations to assess foreclosure feasibility.
- Explained legal aspects of loan to borrower, as well as payment terms and clauses.
- Monitored paperwork procedures to prevent error-related losses.
- Reached out to borrowers to discuss current status and loan workout options.
- Evaluated pay stubs, credit history, tax information and bank statements for financial status.
- Discussed property liquidation options with customers.
- Created profitable and efficient solutions.
Customer Service Representative 5
Wells Fargo Home Mortgage
05.2013 - 08.2020
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding company operations, policies and services.
- Trained staff on operating procedures and company services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promoted available products and services to customers during service, account management, and order calls.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Increased efficiency and team productivity by promoting operational best practices.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Promptly responded to inquiries and requests from prospective customers.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Education
Associate of Science - Paralegal Studies
National College
Harrisonburg, VA06.2012
Skills
- Effective Multitasker
- Adaptable and Receptive to new information
- Microsoft Office Expert
- Spreadsheet Tracking
- Client Rapport-Building
- Issue and Complaint Resolution Expert
- Customer Data Confidentiality
- Administrative and Office Management Expertise
- Payroll/ Quickbooks
- Records Management
- Transcribing Meetings
- Business and Legal Correspondence Management
- Legal Compliance
- Client Communication
- Billing and Invoicing
- Document drafting
- Legal Terminology/Legal Research Skills
- Calendar Management
- Task Prioritization
- Professionalism
Accomplishments
- Achieved results by completing tasks with accuracy and efficiency.
- Documented and resolved issues and customer complaints which led to customer resolution.
- Used Microsoft office, outlook, excel, and Word daily to effectively complete administrative tasks.
Affiliations
Military Veteran - United States Navy,
July 2002 - December 2009
I was a Cryptologic Technician Administrative Petty Officer 2nd Class (CTA2)
Languages
Spanish
Limited Working
Timeline
Director of Administration and Human Resources
Atomic Dog LLC
03.2023 - Current
Senior Home Preservation Representative
Wells Fargo Home Mortgage
08.2020 - 01.2023
Customer Service Representative 5
Wells Fargo Home Mortgage
05.2013 - 08.2020
Associate of Science - Paralegal Studies
National College
Similar Profiles
Jonathan PatronoJonathan Patrono
Director of Sales and Operations, In-House Counsel at Atomic Dog, LLCDirector of Sales and Operations, In-House Counsel at Atomic Dog, LLC
Gabriel MaslichGabriel Maslich
Legal Assistant at Atomic Worker Claims, LLCLegal Assistant at Atomic Worker Claims, LLC
Antonio PendletonAntonio Pendleton
Truck Driver at Atomic Transport LLCTruck Driver at Atomic Transport LLC