Regina Monaco
Compassionate and results-driven Registered Nurse with 8+ years of clinical experience in outpatient internal medicine and acute care settings, specializing in care coordination, patient advocacy, insurance navigation, and chronic disease management. Proven ability to assess patient needs, identify barriers to care, develop individualized care plans, and coordinate services across multidisciplinary teams. Extensive experience collaborating with physicians, specialists, pharmacies, insurance providers, and community resources to improve access to care and optimize patient outcomes. Skilled in Epic EMR, utilization management, medication prior authorizations, patient education, and Medicare/Medicaid resource coordination. Bilingual in English and Tagalog.
Work History
Registered Nurse
4 Years 3 Months- Coordinate comprehensive care for patients with acute and chronic medical conditions within a high-volume internal medicine practice.
- Perform clinical assessments through telephone triage and patient interactions to identify healthcare needs, barriers to treatment, and appropriate interventions.
- Collaborate with physicians to develop and coordinate individualized care plans.
- Educate patients regarding chronic disease management, medications, preventive care, treatment plans, and lifestyle modifications.
- Coordinate specialty referrals, diagnostic testing, laboratory follow-up, and continuity of care.
- Obtain medication and treatment prior authorizations while managing insurance appeals and denials.
- Assist patients with manufacturer medication assistance programs and financial assistance applications.
- Coordinate Medicare and Medicaid transportation services to improve appointment adherence.
- Serve as liaison among physicians, specialists, pharmacies, insurance companies, patients, and caregivers.
- Maintain accurate documentation in Epic while ensuring regulatory compliance.
Registered Nurse / Charge Nurse
4 Years 6 Months- Delivered comprehensive nursing care to medical-surgical and telemetry patients with complex medical needs.
- Performed patient assessments and collaborated with interdisciplinary teams to develop individualized care plans.
- Coordinated care with physicians, case managers, pharmacists, therapists, and social workers.
- Educated patients and families regarding disease processes, medications, discharge instructions, and self-management.
- Identified clinical and psychosocial barriers affecting recovery and discharge planning.
- Promoted to Charge Nurse within one year based on leadership and clinical excellence.
- Managed staffing assignments, patient flow, and operational priorities.
- Mentored newly hired nurses as a preceptor.
Education
Bachelor of Science - Nursing
Associate Degree - Nursing
Skills
Certification
- Registered Nurse – New York
- BLS
- CPR
- First Aid