Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Regina Morovitz

Columbia,United States

Summary

Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.

Overview

16
16
years of professional experience

Work History

Head Bank Teller

First Palmetto Savings Bank
09.2021 - 10.2023
  • Streamlined teller operations for improved productivity and increased accuracy in transactions.
  • Managed high-volume cash drawer, maintaining accountability and minimizing discrepancies.
  • Handled escalated customer service issues, resolving conflicts professionally while maintaining client satisfaction.
  • Maintained up-to-date knowledge of federal regulations affecting monetary transactions, ensuring full compliance across all activities.
  • Assisted with the onboarding process for newly hired tellers, providing hands-on training and guidance for a seamless integration into the team.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Processed applications for new accounts.

Assistant Store Manager

HomeGoods - TJX Companies
11.2020 - 09.2021
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Unit Manger

Waffle House, Inc.
11.2019 - 11.2020
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Maintained facility and grounds to present positive image.
  • Enhanced customer satisfaction through consistent delivery of high-quality food and service.

Customer Service and Support Manager

SBTactical
05.2018 - 09.2019
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Assistant Manager

TJ Maxx
10.2012 - 05.2018
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects and tasks.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Assistant Manager

Toys R Us
06.2007 - 10.2012
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

Bachelor of Arts - BA - American History (United States)

Salem State University
01.2002

Skills

  • Customer Service
  • Management
  • Customer Support
  • Customer Privacy Protection
  • Organizational Skills
  • Regulatory Compliance Awareness
  • Multitasking Capabilities
  • Strong Work Ethic

Timeline

Head Bank Teller

First Palmetto Savings Bank
09.2021 - 10.2023

Assistant Store Manager

HomeGoods - TJX Companies
11.2020 - 09.2021

Unit Manger

Waffle House, Inc.
11.2019 - 11.2020

Customer Service and Support Manager

SBTactical
05.2018 - 09.2019

Assistant Manager

TJ Maxx
10.2012 - 05.2018

Assistant Manager

Toys R Us
06.2007 - 10.2012

Bachelor of Arts - BA - American History (United States)

Salem State University

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Regina Morovitz