Regina Murgatroyd

• Provide customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Respond to clients' questions, issues and complaints and implemented appropriate solutions.
• Supervise payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
• Communicated benefits and information regarding travel insurance with clients and obtained best rates.

• Owned and operated Expedia Cruises Travel Agency Franchise following brand standards.
• Learned and used Expedia patented CRM technology, optimizing client and data communications as well as records management.
• Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as cruises, hotel and rental car reservations.
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
• Arranged travel accommodations for groups, couples, executives and special needs clients.
• Recruited, onboarded and managed 15 independent travel professionals.

• Assisted teachers and worked individually with both neuro typical and neuro divergent students, helping each navigate education system.
• Assisted teachers with classroom management and document coordination to maintain positive learning environment.
• Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
• Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.
• Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
• Prepared instructional materials for group and one-on-one use to comply with established curriculum.
• Instructed small groups of students in concepts, such as reading, writing and math, from Kindergarten through grade four.

Accepted substitute Paraeducator positions throughout the Edmonds School District.

Followed sub plans left by paraeducator, Principal, Dean, or teacher.

Supported teacher in the classroom during academic periods.

Lead small groups in reading, math, science.

Worked with students 1:1 in areas of reading and math.

Monitored the lunch room and recess to ensure student safety.

Followed safety protocols during school drills.

• Developed and applied play-based strategies to provide diverse approaches to learning.
• Supervised 20 students and parents in cooperative preschool setting.
• Worked closely with Edmonds College Parent Educator.
• Identified signs of emotional and developmental problems in children and reported to parents along with Parent Educator.
• Addressed behavioral and learning issues with parents and Parent Educator
• Helped new preschool children get used to classes by giving one-on-one support.
• Organized activities to teach preschool children foundational learning skills such as letters and numbers.
• Organized and facilitated monthly parent meetings with Edmonds College Parent Educator