Customer Service Representative
Envision Healthcare
Conshohocken, PA
02.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided customer service support to patients who had questions about their bills or payments due.
- Researched complex billing issues involving multiple providers or services rendered over a period of time.
- Processed credit card payments from patients in accordance with office policy.
- Updated patient accounts with information obtained from internal departments or external sources.
- Answered incoming calls from patients in a professional manner and responded to inquiries or directed them to appropriate personnel.
- Resolved customer complaints in a courteous manner while adhering to company policies.
- Applied HIPAA privacy and security regulations while handling patient information.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
