Regina Murry
Montgomery
Overview
15
15
years of professional experience
Work History
Customer Support Intake Coordinator
Fresenuis Kidney Care
08.2021 - Current
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Answered phone calls and provided excellent knowledge of skill for certain policies and procedures so that the client is able to get the necessary guidance they are seeking.
- Works collaboratively with department Team Lead, Supervisors, Managers, and other staff, as necessary
- Exercises judgment within defined procedures and practices to determine appropriate action.
Patient Care Technician
Fresenius Medical Care
01.2016 - 08.2021
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Educated patients on self-care techniques and post-discharge instructions, empowering them to take control of their own health maintenance.
- Implemented infection control protocols, contributing to safer hospital environment.
Patient Care Technician
DaVita
04.2009 - 08.2017
- Reduced infection risk by strictly adhering to all infection control protocols and properly disposing of biohazard materials.
- Performed routine quality control and safety checks on all equipment.
- Ensured accurate documentation of all relevant patient information including vital signs and treatment specifics for each dialysis session.
- Assisted nurses in monitoring patients during dialysis treatments, ensuring timely intervention for any complications.
- Developed strong relationships with patients'' families through open communication channels and consistent updates on progress or setbacks in treatment plans.
- Assisted in the training and onboarding of newly hired Dialysis Patient Care Technicians to maintain a high standard of care across the team.
- Increased clinic efficiency by maintaining up-to-date patient records and consistently updating treatment plans as needed.
- Maintained compliance with federal regulations governing dialysis facilities by staying current on industry updates and implementing necessary changes promptly.
Education
Bachelor of Science - Health Care Administration
Troy State University
Montgomery, AL 05.2028
Skills
- Multitasking and Organization, Multi-Line Phone Systems, Microsoft Office, Phone and Email Etiquette, Data Entry, Team Leadership, Administration and Operations, Goal Setting
Timeline
Customer Support Intake Coordinator
Fresenuis Kidney Care
08.2021 - Current
Patient Care Technician
Fresenius Medical Care
01.2016 - 08.2021
Patient Care Technician
DaVita
04.2009 - 08.2017
Bachelor of Science - Health Care Administration
Troy State University
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