Regina Naumann
Milton-Freewater,OR
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
16
16
years of professional experience
Work History
Manager
Green Lantern Tavern
2021.09 - Current
- Managed and motivated 20 employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Onboarded new employees with training and new hire documentation.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Waitress/Bartneder
Red Monkey
2021.07 - 2022.02
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Lead Preschool Teacher
Education Service District 123
2019.08 - 2021.08
- Planned educational opportunities based on children's interests.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Submitted weekly lesson plans.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Addressed behavioral and learning issues with parents and daycare management.
- Worked with Special Education Department to set up IEP and other assistance, for children who needed extra support
Owner Construction Company
Self
2007.01 - 2017.01
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Developed long-term relationships with key clients, vendors and service providers.
- Identified and qualified customer needs and negotiated and closed profitable projects.
- Worked on site to ensure projects were done on time and up to standards
Education
No Degree - Early Childhood Education
WWCC
Walla Walla, WAHigh School Diploma -
Wa-Hi
Walla Walla, WA06.2001
Skills
- Project Management
- Customer Relationship Management
- Verbal and Written Communication
- Business Planning
- Staff Management
- Conflict Resolution Techniques
- Curriculum Development
- Effective Listening
- Compliance Requirements
- Materials Planning and Logistics
Hobbies
I enjoy spending time with friends and family and training my horse and all the hard work that comes with owning livestock. I love to be outside especially in summer time and can often be found on a back road in the mountains on my day off. Hopefully with a little mud involved. It is important to me to maintain a healthy lifestyle as to not get burnt out on work or home chores.
Timeline
Manager
Green Lantern Tavern
2021.09 - Current
Waitress/Bartneder
Red Monkey
2021.07 - 2022.02
Lead Preschool Teacher
Education Service District 123
2019.08 - 2021.08
Owner Construction Company
Self
2007.01 - 2017.01
No Degree - Early Childhood Education
WWCC
High School Diploma -
Wa-Hi
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