Regina Neal
Southfield,Michigan
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple tasks with a high degree of accuracy. Proven track record of maintaining efficient office operations. Offering these skills and strong work ethnic.
Overview
21
21
years of professional experience
Work History
Office Coordinator
McLaren Silvan Family Medicine
04.2018 - Current
- Coordinates and maintains consistent workflow of all office tasks to ensure efficient operation including staffing, technical functions, revenue cycle processes and physician/patient concerns.
- Assists physicians and other ancillary/administrative staff with patients; examinations, procedures, necessary education, and medical coordination as required.
- Perform general office duties including faxing, copying, scanning and filing.
- Answers and directs phone calls.
- Communicate with customers and staff to answer questions.
- Maintain and order office supplies.
- Create, maintain, and update files, databases, records, and other documents.
- Worked collaboratively with office staff to maintain an established policies, procedures, and objectives that include revenue cycle functions smooth operations and team readiness for unexpected demands.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Delegated tasks to administrative staff, increasing office productivity and streamlining company operations.
- Responsible for overseeing balancing of clinic monies as well as deposits.
- Cerner PowerChart EMR Experience
- Performs various positions throughout practice site to ensure smooth operation, including front office and medical assistant duties as appropriate.
- Performs any duties assigned by the Clinic Operations Manager within the scope of practice.
Medical Assistant
McLaren Primary Care Lakewood
09.2008 - 04.2018
- Processing data through Allscripts Touchworks EMR, Michigan Care Improvement Registry (MCIR) and Blue Care Network.
- Collected and documented patient vital signs.
- Obtained client medical history, medication information, symptoms, and allergies.
- Completed clinical procedures such as EKGs, Venipunctures, Injections, Holter Monitors, Ear Irrigations, Minor Surgeries, Q-Strep Test, Pregnancy Test, Influenza Test, Mononucleosis Tests, TB Tine tests, ClIA Waived Test, Pulmonary Function Test, Pap Smears and Immunizations and gathered patient data for interpretation by physician.
- Oriented and trained new staff on proper procedures and policies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Medical Assistant/Office Manager
Liptawat Family Practice
02.2002 - 04.2007
- Assisted doctor with patients’ vital signs. Performed EKGs, x-rays, venipunctures, injections, holter monitors, doppler, ear irrigations, minor surgical procedures, Q-strep tests, pregnancy tests, influenza tests, mononucleosis tests, TB Tine tests, pulmonary function tests, pap smears and immunizations.
- Scheduled patients’ tests with hospitals
- Trained and supervised employees.
- Maintained employees’ schedules.
- Other duties as assigned.
Education
General Studies
Kennedy King College
Chicago, ILCertification in Medical Assistance -
Lawton School
Southfield, MI06.1995
High School Diploma -
Percy L. Julian High School
Chicago, IL06.1993
Skills
- Cerner PowerChart and Allscript TouchWorks EMR
- Microsoft Word, Teams and Excel Data Validation
- Strong written and verbal communication skills
- Excellent organizational and time management skills
- Great customer service and interpersonal skills
- Friendly, service-oriented personality
- Keen attention to detail
- Problem-solving and basic troubleshooting skills
- Independent decision making/problem solving skills
- Recognized as Joint Commission Champion
Timeline
Office Coordinator
McLaren Silvan Family Medicine
04.2018 - Current
Medical Assistant
McLaren Primary Care Lakewood
09.2008 - 04.2018
Medical Assistant/Office Manager
Liptawat Family Practice
02.2002 - 04.2007
General Studies
Kennedy King College
Certification in Medical Assistance -
Lawton School
High School Diploma -
Percy L. Julian High School