Summary
Work History
Education
Skills
Timeline
Generic
Regina Neal

Regina Neal

LaFayette,GA

Summary

Dynamic and results-driven professional with extensive experience at Family Crisis Center WDCC, excelling in crisis intervention and client advocacy. Proven ability to enhance resident satisfaction and streamline operations while fostering strong relationships. Skilled in case management and conflict resolution, ensuring compliance and safety in challenging environments.

Work History

Residential House Manager

Family Crisis Center WDCC
  • Coordinated maintenance requests, ensuring prompt completion of repairs and minimal disruption to residents.
  • Created detailed reports regarding facility conditions, incident occurrences, or other pertinent information as requested by Director and Case Manager.
  • Served as liaison between residents and staff, to ensure seamless communication and coordination of services for the residents benefit.
  • Maintained a safe living environment by enforcing house rules and conducting regular safety inspections.
  • Administered emergency response protocols effectively during crisis situations within the shelter.
  • Assisted residents with daily hygiene and living tasks.
  • Enhanced resident satisfaction by addressing and resolving concerns in a timely manner.
  • Streamlined daily operations for increased efficiency through effective staff management and delegation of tasks.
  • Ensured compliance with CJCC standards by staying current on updates and making necessary adjustments to policies or practices accordingly.
  • Implemented conflict resolution strategies when mediating disputes between residents or staff members.
  • Improved overall house cleanliness, implementing cleaning schedules for residents..
  • Developed strong relationships with residents, fostering a positive and supportive living community.
  • Supervised residents preparing meals and handling chores and provided constructive feedback.
  • Managed day-to-day operation of home to comply with regulations and agency standards.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Ordered all groceries, cleaning supplies and checked on inventory levels.
  • Attend county collaborative meetings to stay updated on community events and resources.

Case Manager

Family Crisis Center of WDCC
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Strengthened communication skills through regular interactions with others.
  • Developed and maintained courteous and effective working relationships.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
  • Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
  • Participated in regular professional development opportunities to stay current on best practices within the field of case management.
  • Collaborated with mental health professionals to address psychological needs of clients, supporting their recovery.

Education

High School Diploma - General Studies

Pisgah High School
Pisgah, AL
05.1983

Skills

  • Victim advocacy
  • Mental health awareness
  • Human trafficking awareness
  • Data collection
  • Safety planning
  • Self-care strategies
  • Empathy development
  • Substance abuse
  • Legal support
  • Shelter arrangements
  • Teamwork and collaboration
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Team collaboration
  • Active listening
  • Problem-solving abilities
  • Case documentation
  • Decision-making
  • Relationship building
  • Client advocacy
  • Conflict resolution
  • Crisis intervention
  • Case management
  • Community outreach

Timeline

Residential House Manager

Family Crisis Center WDCC

Case Manager

Family Crisis Center of WDCC

High School Diploma - General Studies

Pisgah High School
Regina Neal