Summary
Overview
Work History
Education
Skills
Timeline
ReGina  Nelsen

ReGina Nelsen

Supervisor
Nampa,ID

Summary

Accomplished Supervisor of Operations at Sas Retail Merchandising (Zelus Team), adept in team development and maintenance oversight. Proven track record in enhancing recruitment processes and training protocols. Excelled in payroll management and advanced computer skills, significantly improving operational efficiency. Skilled in staff evaluation, fostering a culture of continuous improvement and excellence.

Overview

37
37
years of professional experience

Work History

Supervisor of Operations

Sas Retail Merchandising (Zelus Team)
10.2021 - 04.2024

Supervisor duties included traveling, training new hires and recruiting new hires. Payroll , computer skills.

  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
  • Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
  • Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
  • Developed and implemented training programs for new hires, improving overall team productivity and performance.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
  • Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
  • Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
  • Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
  • Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
  • Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.
  • Assisted in strategic planning efforts within the organization by providing valuable insights based on experience leading teams within similar industries.
  • Reduced expenses for the department by optimizing resource allocation and closely monitoring budgets.
  • Participated in recruitment efforts, interviewing potential candidates to ensure they were a good fit for the company culture and possessed necessary skills for success on the job.
  • Coordinated cross-functional teams, ensuring successful completion of projects and meeting deadlines.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Completed bi-weekly payroll for Number employees.

Rental Merchandiser

Sas Retail Merchandising
08.2018 - 10.2021
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
  • Verified products appeared at correct locations in proper quantities.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
  • Boosted sales by implementing effective merchandising strategies and visually appealing displays.
  • Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
  • Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
  • Collaborated with store management to develop promotional plans and execute timely merchandise resets.
  • Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
  • Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
  • Monitored competitor activity, adapting strategies to maintain competitive advantage.
  • Coordinated with store management to identify and capitalize on cross-merchandising opportunities.

Developmental Therapist

Self-employeed
Nampa, Id
09.2014 - 08.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.

Developmental Therapist

Advocate for Inclusion
Nampa, ID
08.2008 - 07.2014
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.

Education

N/A -

Glenns Ferry High School, Glenns Ferry, ID

Skills

  • Team Development
  • Maintenance Oversight
  • Staff Evaluation
  • Recruitment and hiring

Timeline

Supervisor of Operations - Sas Retail Merchandising (Zelus Team)
10.2021 - 04.2024
Rental Merchandiser - Sas Retail Merchandising
08.2018 - 10.2021
Developmental Therapist - Self-employeed
09.2014 - 08.2018
Developmental Therapist - Advocate for Inclusion
08.2008 - 07.2014
Glenns Ferry High School - N/A,
ReGina NelsenSupervisor