Regina Nelson
Memphis,TN
Summary
Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it. Knowledgeable in medical terminology and scheduling. Ready to bring 6+ years of relevant work experience to your team.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Baptist Memorial Hospital
02.2019 - Current
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Cargiver
Brookdale Senior Living Facility
08.2015 - 02.2019
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Assisted with meal planning to meet nutritional plans.
- Followed care plan and directions to administer medications.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Laundered clothing and bedding to prevent infection.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
- Built strong and trusting rapport with clients and loved ones.
- Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.
- Assisted patients with bladder and bowel needs by helping to restroom.
Education
Some College (No Degree) - Medical Assistant
Concorde Career College
Diploma - Pharmacy Technology
Concorde Career College
Memphis, TN06.2018
Skills
- Heavy Lifting
- PPE Usage
- Phlebotomy Techniques
- Time management expertise
- Vital signs monitoring
- HIPAA Regulations Understanding
- Team collaboration abilities
- Direct Patient Care
- CPR
- Medical Terminology
- Phlebotomy
- Companionship and emotional support
- Professional Bedside Manner
- Appointment Setting
- Monitoring patient progress
- Prioritizing stat orders
- Trustworthy companion
- First Aid
- Community Activities
- Time Management
- Client Documentation
- Relationship Building
- Respectful and Compassionate
- First Aid and Safety
- Mobility Assistance
- Housekeeping
- ADL Assistance
- Meal Preparation
- HIPAA Compliance
- Dependable and Responsible
- Personal Hygiene Assistance
- Caring Companionship
- Bedside Care
- CPR Certification
- HIPAA Compliance
- Patient Skin and Nail Care
- Catheter Change and Preparation
- Patient Toileting
- Understands Medical Procedures
- Wound Care and Irrigation
- Venipuncture and Phlebotomy
- Documentation Procedures Expert
- Blood and Tissue Collection
- Procedure Assistance
Certification
- Certified Medical Assistant (CMA)
Timeline
Certified Medical Assistant
Baptist Memorial Hospital
02.2019 - Current
Cargiver
Brookdale Senior Living Facility
08.2015 - 02.2019
Some College (No Degree) - Medical Assistant
Concorde Career College
Diploma - Pharmacy Technology
Concorde Career College