Regina Noseworthy
Holly Springs,,North Carolina
Summary
Dedicated customer service professional with strong communication, problem-solving, and conflict resolution skills. Experienced in assisting diverse customers, handling inquiries, and ensuring high satisfaction in fast-paced environments. Skilled at multitasking, remaining calm under pressure, and delivering top-tier service. Seeking to leverage my customer service expertise in a flight attendant role to enhance passenger experience and safety.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Intuit TurboTax
11.2023 - 01.2025
- Delivered high-quality customer service via phone and chat, assisting users with tax preparation, software functionality, and troubleshooting
- Resolved customer inquiries efficiently, ensuring high satisfaction and adherence to performance metrics
- Developed strong problem-solving skills to navigate complex financial and technical issues
- Maintained a professional and empathetic demeanor while assisting a diverse customer base
Customer Service Representative
Intuit Quickbooks Online + Payroll
01.2023 - 11.2024
- Skilled in handling customer inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving
- Provided troubleshooting support for technical issues, resolving customer concerns promptly
- Guided customers on integrating financial tools, enhancing workflow efficiency
- Handled sensitive financial inquiries with discretion and professionalism
Waitress
The Stix
02.2009 - 10.2014
- Delivered exceptional customer service by addressing guest needs promptly and ensuring a positive dining experience
- Collaborated with team members to maintain a smooth, efficient service flow in a fast-paced environment
- Resolved customer concerns swiftly and professionally, maintaining a calm and positive atmosphere
- Provided personalized recommendations and maintained strong communication to enhance customer satisfaction
Licensed Nursing Assistant
Live Free Home Health Care
05.2010 - 02.2012
- Provided compassionate care to patients, assisting with daily living activities such as mobility, hygiene, and meals
- Assisted in emergency situations, applying basic first aid and CPR when necessary
- Developed strong interpersonal skills by working with diverse patients, families, and healthcare teams in a high-pressure environment
- Utilized conflict resolution techniques, including setting clear boundaries and offering alternative solutions, to manage difficult patient behavior while ensuring safety and dignity
Education
Associates - Accounting
Southern New Hampshire University
08.2016
Licensed Nursing Assistant Program -
LNA Health Careers
10.2010
High School Diploma -
Plymouth Regional High School
05.2008
Skills
- Conflict Resolution
- First Aid & CPR Knowledge
- Time Management & Efficiency
- Adaptability
- Conflict Management
- Customer Service & Support
- Attention to Detail
- Flexibility
Certification
- First Aid & CPR Certified
- Licensed Nursing Assistant
Languages
English
Native/ Bilingual
Timeline
Customer Service Representative
Intuit TurboTax
11.2023 - 01.2025
Customer Service Representative
Intuit Quickbooks Online + Payroll
01.2023 - 11.2024
Licensed Nursing Assistant
Live Free Home Health Care
05.2010 - 02.2012
Waitress
The Stix
02.2009 - 10.2014
- First Aid & CPR Certified
- Licensed Nursing Assistant
Associates - Accounting
Southern New Hampshire University
Licensed Nursing Assistant Program -
LNA Health Careers
High School Diploma -
Plymouth Regional High School
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