REGINA OKONKWO
Gambrills,United States
Summary
Product Management Team Lead with over 10 years experience within the financial and payment processing sector. This includes financial platforms, payment processing and payment card products. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills.
Adept at leading cross-functional teams, driving high-impact presentations. Proven ability to manage complex projects, collaborate with diverse stakeholders and enhance company revenue through innovative solutions.
Overview
17
17
years of professional experience
1
1
Certification
Work History
TEAM LEAD, PRODUCT MANAGEMENT (Remote)
Blackbaud
08.2023 - Current
- Lead a team of product managers, fostering collaboration and aligning efforts towards achieving product development goals
- Launched a new bill payment functionality within the fund accounting platform in collaboration with a 3rd party vendor, from ideation to launch, ensuring products met customer needs and quality standards. Introducing new transactional revenue lines for the company.
- Conduct market research, competitor analysis, and user feedback analysis to inform product improvement and prioritize feature development
- Collaborate with other business leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Successfully led our bank and credit card feed API upgrade and migrated all customers to the new API
- Communicate KPIs outlined in annual operating plan to inform employees of expectations and deliverables.
- Implemented agile product management methodologies, improving team efficiency and product development speed.
- Lead Program Increment (PI) planning sessions for our agile teams, presenting business strategy and priorities.
- Continuous engagement with management and collaboration with internal stakeholders within the pillar: Engineering, Program Management, Marketing, Sales, Legal, Customer Success, Finance, Risk and Compliance.
- Handle vendor and partner engagements
- Give customer facing presentations on products at webinars, internal and external conferences.
- Experienced using tools; Slack, Azure Dev Ops, Microsoft Office, Tableau, Qlik, Mixpanel and HEAP
- Manage innovative projects involving creation and update of APIs, use of artificial intelligence and microsoft connectors.
SENIOR TECHNICAL PRODUCT MANAGER (Remote)
Blackbaud
10.2021 - 07.2023
- Led the development and launch of financial SAAS-based products within the Treasury domain, delivering innovative solutions to customers
- Conducted extensive market research and collected customer feedback through close collaboration with UX designers, leading to improved product strategy and customer experience
- Collaborated with cross-functional teams comprising Engineering, UX design, Program Management, Marketing, Sales, and Customer Success to prioritize and deliver product features in a fast-paced Agile environment
- Created and maintained a product roadmap that aligns with the overall Company strategy, providing a clear vision for product development
- Provided proactive, transparent communication on team progress, deliverables, and product vision by committing to business objectives
- Identified new business opportunities and assessed associated risks
- Made data-driven decisions around product development and enhancement
- Offered feedback on team progress, deliverables, and product vision to management to ensure alignment with strategic goals
- Defined and executed go-to-market strategies for new capability rollouts, collaborating with key stakeholders to ensure successful product launches
- Utilized personas and end-end workflows to address core competencies at the right scope, using data to drive informed choices
- Assisted in fostering growth of product management by providing support to other Product Managers.
BUSINESS DEVELOPMENT AND PRODUCT MANAGER – TECH LEAD
Interswitch Group
08.2018 - 10.2021
- Business Development: Developed long-term business strategies on how to grow and optimize profitability in payments
- Identified new markets for credit and prepaid payment processing cross the African region
- Developed business modeling plans and business requirement document on the new or enhanced product/service
- Identified trendsetter ideas by researching industry and related events, publications, and announcements (Industry analysis)
- Engaged customers and identified and generated leads for the sales team
- Worked across functional teams such as internal product managers, program managers, technical team, UX designers, Legal, Risk/Compliance, Sales and Engineering
- Identified and developed new business opportunities which involved business and commercial modeling
- Managed profitability of the business, defined revenue lines, and ensured all revenue are captured
- Collaborated with Marketing, Sales, and Management to determine value proposition of new product/service offerings
- Developed and drafted business proposals and training materials
- Examined risks and potentials for business opportunities
- Carried out a monthly or quarterly service review with clients
- The review gave insight into the business, operational challenges, and business opportunities
- Carried out presentations to high-level and key decision-makers within companies
- Product Management: Developed and managed products end to end from analyzing feedback from customers, managing product or process enhancements to ensuring customer satisfaction
- Developed strategies based on data
- Developed user stories based on the business requirement document which captures feedback from the market
- Led Agile sessions with other stakeholders within the scope of prioritizing work to be done over short iterations
- Developed marketing materials required for ‘Go to Market’ activities
- Worked across functional teams such as internal product managers, program managers, technical team, UX designers, Legal, Risk/Compliance, and Engineering
- Carried out trainings across relevant teams affected to facilitate adoption and support sales
- Presented Functional Solution Documents to Management and all stakeholders
- Participated in projects as the product owner (key stakeholder) that relate to new product/service or process enhancements where insufficiencies are detected, and optimization is required.
PRODUCT MANAGER
Access Bank
10.2015 - 07.2018
- Responsible for overseeing and managing the Credit Card Portfolio of the bank
- Developed product roadmaps for new products to be deployed into the market
- Identified gaps, defined, and initiated new products, product features, and process enhancements
- Liaised internally with other departments to ensure workability of the product and customer satisfaction
- Oversaw the design, marketing, and promotion of the product
- Developed loyalty schemes and campaigns to drive growth and profitability of the product
- Delivered reports on all key indices of the debit card portfolio on a weekly, monthly, and quarterly periods to management
- Signed up Partnerships with brands where cardholders can get a percentage discount to drive usage
- Developed Sales strategies to support the sales team in acquisition and retention of customers
- Developed initiatives to drive credit card issuance, activation, and usage
- Developed marketing communication objectives
- Carried out competitive analysis with competitor’s products to assess competition in the market
- Trained staff on new products, new features, or process enhancements
- Monitored profitability and portfolio performance; Performing Loans, Non-Performing Loans, delinquency
- Provided Management of the Bank with analysis and reports
- Led a team of 3 people
- Teamwork is important in achieving results.
PRODUCT MANAGER
Polaris Bank
01.2012 - 10.2015
- Responsible for overseeing and managing the Debit card portfolio of the bank
- Developed card issuance strategies
- Prepared issuance report of debit cards across all bank branches within the country
- Drove debit card issuance across all bank branches
- Drove card activation across all bank branches
- Developed initiatives and strategies to drive debit card issuance, activation, and usage
- Drafted marketing communication objectives
- Worked with other departments within the company to ensure good service and customer satisfaction
- Developed campaigns that focus on card activation and usage
- Delivered reports on all key indices of the debit card portfolio on a weekly, monthly, and quarterly periods to management
- Responsible for providing operational excellence in card issuing
- Liaised with partners and engagement executives to assist with reporting and researching complex issues
- Responsible for the budgets, billings, and monitoring out of scope hours as well as the overall completion of engagements
- Worked in conjunction with audit programs, established audit scopes, and determined combined risk assessment for audit engagements, reviews, and compilations
- Worked in conjunction with executives to plan and budget for engagement and audit strategies, as well as formulate audit procedures.
ELECTRONIC BANKING OFFICER
Access Bank
07.2007 - 12.2011
- Marketing and Sales of E-Banking products
- Card Products (Debit, Credit, Prepaid cards)
- Channels (Automated Teller Machine/Point of Sale)
- Web Services/Internet Banking/Telephone Banking
- Locating Sites and businesses for ATM/POS deployment
- Training Staff on all E-Banking products and services
- Generating card reports required by the Head of department
- Providing feedback from the marketplace to management
- Ensuring customer service satisfaction.
Education
Masters in business administration (MBA) -
EDINBURGH BUSINESS SCHOOL, HERIOT-WATT UNIVERSITY
Edinburgh, Scotland06.2018
Production and Industrial Engineering (BEng) -
UNIVERSITY OF BENIN, BENIN CITY
Edo State, Nigeria01.2005
Skills
- Product Management
- Business Analysis
- Product Road Map
- Business Intelligence
- Written/Communication
- Competitive market/product analysis
- Leadership
- Market requirement research
- Agile Method
- Product lifecycle management
Certification
- Lean Six Sigma (Green Belt)
- Scaled Agile Practitioner
- Certified Business Analysis Professional (CBAP)
Hobbies and Interests
- Reading Books
- Listening to Music
Training
- Profitable Card Management (Certificate of Attendance) – November 2014
- Dynamics of Merchant Acquiring (Certificate of Attendance) – August 2015
- Principles of Fraud Management for Issuers and Acquirers (Certificate of Attendance) – June 2016
- E-Business Strategic Marketing Concepts and Tools – March 2017
- Big Data and Predictive analytics 2.0 – July/September 2017
- Certified Business Analysis Professional Training (Certificate of Attendance) – December 2020
- Strategic Focus for Managers (Certificate of Completion) - March 2021
- Executive Leadership (Certificate of Completion) - March 2021
- Change Leadership (Certificate of Completion) - March 2021
- Strategic Agility (Certificate of Completion) – March 2021
Timeline
TEAM LEAD, PRODUCT MANAGEMENT (Remote)
Blackbaud
08.2023 - Current
SENIOR TECHNICAL PRODUCT MANAGER (Remote)
Blackbaud
10.2021 - 07.2023
BUSINESS DEVELOPMENT AND PRODUCT MANAGER – TECH LEAD
Interswitch Group
08.2018 - 10.2021
PRODUCT MANAGER
Access Bank
10.2015 - 07.2018
PRODUCT MANAGER
Polaris Bank
01.2012 - 10.2015
ELECTRONIC BANKING OFFICER
Access Bank
07.2007 - 12.2011
Masters in business administration (MBA) -
EDINBURGH BUSINESS SCHOOL, HERIOT-WATT UNIVERSITY
Production and Industrial Engineering (BEng) -
UNIVERSITY OF BENIN, BENIN CITY
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