Regina Oliver
Montogomery,AL
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
6
6
years of professional experience
Work History
Skylab Assist
University Of West Florida
Pensacola, FL
08.2018 - 05.2019
- Greeted guests in with friendliness and professionalism.
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Answered incoming calls, processed requests and relayed messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
- Assisting the Skylab Director with survey data entry
- Modeling software programs and media conversion
- Personal assistance with computer software and hardware
- Assistance with online web, and multimedia projects
- Opening and managing Skylab technology classroom, multimedia studio.
Customer Service Representative
Alorica
Mobile, AL
06.2017 - 01.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Customer Service Representative
West Corporation Comcast Tech Support
Pensacola, FL
03.2013 - 05.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Modeling software programs and media conversion
- Personal assistance with computer software and hardware
- Assistance with online web, and multimedia projects
- Opening and managing Skylab technology classroom, multimedia studio.
Education
Bachelor of Arts - Psychology
The University of West Florida
Pensacola, FL12.2022
Associate of Arts - Psychology
Pensacola State College
Pensacola, FL05.2018
Skills
- Basic Mathematics
- Computer Skills
- Time Management
- Document Control
- Team Collaboration
- Mail Sorting and Distribution
- Event Planning
- Support Services
Timeline
Skylab Assist
University Of West Florida
08.2018 - 05.2019
Customer Service Representative
Alorica
06.2017 - 01.2019
Customer Service Representative
West Corporation Comcast Tech Support
03.2013 - 05.2016
Bachelor of Arts - Psychology
The University of West Florida
Associate of Arts - Psychology
Pensacola State College
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