Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Regina Ong

Northbrook

Summary

Experienced with developing and delivering barista training programs tailored to individual and team needs. Utilizes effective communication and hands-on training methods to ensure skill mastery and consistency in service. Track record of fostering teamwork, improving operational efficiency, and maintaining high standards of customer service.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Barista Trainer

Starbucks
02.2022 - Current
  • Maintained supply levels in counter and customer areas to meet typical demands
  • Recommended products based on solid understanding of individual customer needs and preferences
  • Engendered customer loyalty by remembering personal preferences and allergy information
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.

Host

PF Changs Restaurant
05.2021 - 12.2021
  • Assigned patrons to tables suitable for needs and restaurant section rotation
  • Cultivated positive guest relations by managing information and orchestrating speedy seating
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
  • Monitored seating area and checked restrooms regularly to keep spotless
  • Assisted managers with quickly resolving service- and food-related issues
  • Kept detailed payment records throughout shift to complete cash and card payments
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems
  • Supervised server balance and monitored table turnover to accurately seat customers

Front of House Team Member

Chick-fil-A
06.2020 - 04.2021
  • Entered orders into computer system quickly and in proper sequence
  • Described menu items in detail and educated customers about meal options
  • Provided quick and attentive service
  • Offered immediate, friendly and knowledgeable assistance to every guest
  • Took down call-in food and beverage orders from guests, quickly and accurately relaying orders to service attendants
  • Checked in with kitchen staff regarding menu questions, length of wait, incorrect orders and product availability and relayed information to customers
  • Warmly greeted and welcomed customers to establishment before requesting food order
  • Accurately performed cash register operations to process and receive payments and issue change
  • Maintained stock levels of drink supplies, condiments and napkins at self-service stations during non-peak hours to reduce work interruptions

Education

Bachelor of Science - Neuroscience

Northwestern University
Evanston, IL
06-2025

High School Diploma -

Glenbrook. North High School
Northbrook IL
05-2021

Skills

  • Leadership experience
  • Health and safety compliance
  • Cleanliness standards
  • Staff coaching
  • Supply ordering
  • Training materials
  • Health codes compliance
  • Friendly and outgoing
  • Team player
  • Attention to detail
  • Active listener
  • Adaptive and creative

Certification

CCMA through NHA

CPT through NHA

Languages

English
Native or Bilingual
Spanish
Professional Working
Tagalog
Native or Bilingual

Timeline

Barista Trainer

Starbucks
02.2022 - Current

Host

PF Changs Restaurant
05.2021 - 12.2021

Front of House Team Member

Chick-fil-A
06.2020 - 04.2021

Bachelor of Science - Neuroscience

Northwestern University

High School Diploma -

Glenbrook. North High School

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Regina Ong