Summary
Overview
Work History
Education
Skills
Timeline
Generic

Regina Oregon

Lakeville,MN

Summary

Food and Beverage professional with 20+ years of hands-on experience in customer service, hospitality, hotel, and food and beverage industries.

Overview

19
19
years of professional experience

Work History

F&B Manager

Embassy Suites
10.2021 - 07.2023
  • Maintaining safety and food quality standards
  • Keeping customers happy and handling complaints
  • Making weekly schedule
  • Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
  • Implemented new drink policies, reducing over-pouring by 80%
  • Keeping track of employees' hours
  • Recording payroll data
  • Ordering food, linens, beer, wine, and liquor as well as other supplies while staying within budget limitations
  • Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
  • Coordinated daily and nightly shift safety and sanitation procedures for bar areas and the entire restaurant.
  • Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability
  • Ensuring all end-of-day cash outs are correctly completed
  • Controlling operational costs and identifying ways to cut waste
  • Yearly appraising staff performance
  • Interviewing/recruiting/ training new employees
  • Interacting with guests to get feedback on product quality and service levels

Manager

Sodexo
03.2020 - 07.2020
  • Count money and make bank deposits (before the pandemic)
  • Inspect supplies, equipment, and work areas
  • Hire, train, oversee, and sometimes fire employees
  • Schedule staff hours and assign duties
  • Managed and motivated employees to be productive and engaged in work.
  • Improved safety procedures to create safe working conditions for workers.
  • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
  • Organize and direct worker training programs, resolve personnel problems, and evaluate employee performance in dining and lodging facilities
  • Arrange for equipment maintenance and repairs, and coordinate a variety of services, such as waste removal and pest control
  • Review work procedures and operational problems to determine ways to improve service, performance, or safety
  • Monitor compliance with health and fire regulations
  • Doing biweekly payroll (using Kronos)
  • Invoicing

F&B Manager

Sheraton St Paul
04.2019 - 03.2020
  • Oversee administrative tasks such as payroll (in ADP), equipment and food ordering
  • Month end inventory, calling Elavon Portal (Fusebox), and perform billing after every event using CI-TY and LightSpeed
  • Maintain communication with management staff of hotel and corporate
  • Prepare annual and monthly budgets, cost analysis, employee performance reviews, and additional quarterly reports
  • Interact daily with hotel and dining guests to promote brand and accept feedback
  • Report to management regarding sales results and productivity
  • In addition, covered up to 20-35 hours as a server
  • Use Excel and Word, Software.

Banquet Captain

Embassy Suites
02.2016 - 11.2018
  • Lead F&B - Recruited, trained and evaluated personnel
  • Leadership - Always worked with the team, helped by busing tables serving the guests.
  • Used and became familiar with computer software programs such as MS Office, restaurant management software, POS
  • Problem-Solving Skills - Dealt with employee conflict, irritate customers and wrong stock orders
  • Quickly resolved difficult and complex situations in a professional manner.
  • Oversaw timeliness and quality of food delivery at high-volume events.
  • Managed budgeting and invoicing for both large and small-scale events.
  • Provided exceptional service to guests by immediately addressing needs and requests.
  • Delegated tasks to staff members to maximize production under tight deadlines.
  • Directed and managed banquet functions for up to 250-person event.
  • Followed safety procedures and incorporated safety equipment to reduce injury and loss.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Set up and broke down conference and banquet rooms to meet facility standards and specifications.

Banquet Server

Minneapolis Airport Marriott
10.2014 - 02.2016
  • Customer Service - Listened to the customer's orders, answered customer's questions, and more
  • Provided friendly, courteousness and quick service, creating a great dining experience for customers
  • Displayed prolonged stamina by having very busy days on my feet, moving fast and efficiently and carrying large trays of food
  • Worked with other servers and cooking staff to provide an excellent dining experience
  • Displayed excellent professionalism and cleanliness when serving food and drinks
  • Provided friendly, courteous service to create memorable moments for guests.
  • Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
  • Adhered to all health and safety regulations while serving food and beverages.
  • Maintained clean and safe work environment.

Banquet Server

Bellagio Las Vegas
08.2007 - 11.2013
  • Maintained a positive and professional attitude
  • Explained how various menu items were prepared, as well as described ingredients and cooking methods
  • Suggested information about other products and services, served food and beverages to customers, and prepared and served specialty dishes at tables as required
  • Brought wine selections to tables with appropriate glasses and sought council from management when applicable
  • Completed all other assigned duties when necessary
  • Maintained clear and open communication between all staff members for overall success
  • Followed Health and Safety practices at all times
  • Carried out professional service, retaining polite and friendly approach at all times.

Volunteer

Nellis Airforce Base
08.2004 - 10.2005
  • Provided military families who came from overseas (and still had not established residence) with donations such as furniture, small appliances, kitchen equipment, and other household goods that are in good usable condition
  • Needed to sort and put away things, clean, display, and help to find some items for families.
  • Represented the organization positively and professionally while providing the community with much-needed services.
  • Kept case files updated, accurate, and aligned with requirements.
  • Completed daily domestic tasks in shelters and group homes to assist people in need.

Education

Associate of Arts - Accounting

Tashkent Air Construction Professional College
Uzbekistan, Tashkent
05.2000

Associate of Science - Hotel Management

College of Southern Nevada
Las Vegas, NV

Skills

  • Administrative Duties
  • Corrective Actions
  • Staffing and Sales Reporting
  • Customer Needs Assessments
  • POS Terminal Operation
  • Inventory Control Processes
  • Liquor Law Compliance
  • Credit Card Transaction Processing
  • Budgeting
  • Safe food handling
  • Decision-Making
  • Problem-Solving

Timeline

F&B Manager

Embassy Suites
10.2021 - 07.2023

Manager

Sodexo
03.2020 - 07.2020

F&B Manager

Sheraton St Paul
04.2019 - 03.2020

Banquet Captain

Embassy Suites
02.2016 - 11.2018

Banquet Server

Minneapolis Airport Marriott
10.2014 - 02.2016

Banquet Server

Bellagio Las Vegas
08.2007 - 11.2013

Volunteer

Nellis Airforce Base
08.2004 - 10.2005

Associate of Arts - Accounting

Tashkent Air Construction Professional College

Associate of Science - Hotel Management

College of Southern Nevada

Similar Profiles

CREATE PROFILE
Regina Oregon