Regina Palma
El Paso,TX
Summary
Experienced candidate with vast background in customer service roles. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, resourceful, and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Developed strong analytical and organizational skills in high-demand billing environment. Proficient in data management and financial record-keeping, ensuring accuracy and efficiency. Transitioning into new field, leveraging these skills to contribute effectively in diverse professional settings. Outgoing and detail-focused individual with firm grasp of medical terminology and healthcare regulations. Possesses knowledge of ICD-10 and CPT coding systems, coupled with strong computer skills and proficiency in medical billing software. Dedicated to ensuring accurate coding and billing to support efficient healthcare operations.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Billing Specialist (Externship)
Physicians Vascular Services
01.2025 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Located errors and promptly refiled rejected claims.
- Posted and adjusted payments from insurance companies.
Cashier
Burlington
10.2023 - 12.2023
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
Assistant Manager
Walgreens
01.2015 - 03.2021
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
- Helped oversee the daily operations of the store, managing staff and inventory
Assistant Manager
Rue21
08.2011 - 01.2013
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
- Helped oversee the daily operations of the store, managing staff and inventory
Store Manager
Justice
10.2007 - 07.2011
- Provided leadership and motivation to team members to increase productivity and efficiency within the store
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds
- Interviewed and hired prospective employees according to team needs
Assistant Manager
Rave/BCBG MAX AZRA
08.2005 - 02.2007
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
- Helped oversee the daily operations of the store, managing staff and inventory
3rd Shift Supervisor
IHOP
07.2004 - 07.2005
- Utilized strong leadership skills to motivate team members to achieve performance goals
- Identified opportunities for cost reduction through improved processes or elimination of non-value added activities
- Analyzed production data to identify areas for improvement and developed plans to increase efficiency
Education
Associate of Applied Science - Medical Billing and Coding
Southwest University
El Paso, Tx02.2025
Skills
- Data Entry
- Team Contribution
- Staff Training
- Billing systems and software
- Insurance verification
- Claim submission
- Payment posting
- HIPAA compliance
- CPT knowledge
- ICD-10 proficiency
- Insurance claims processing
- Electronic claims
Certification
- Certified Professional Coder (CPC) - American Academy of Professional Coders (AAPC).
- Member ID: 02301698
- CPR/AED Certification
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Billing Specialist (Externship)
Physicians Vascular Services
01.2025 - Current
Cashier
Burlington
10.2023 - 12.2023
Assistant Manager
Walgreens
01.2015 - 03.2021
Assistant Manager
Rue21
08.2011 - 01.2013
Store Manager
Justice
10.2007 - 07.2011
Assistant Manager
Rave/BCBG MAX AZRA
08.2005 - 02.2007
3rd Shift Supervisor
IHOP
07.2004 - 07.2005
Associate of Applied Science - Medical Billing and Coding
Southwest University
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