Summary
Overview
Work History
Education
Skills
I enjoy being creative. Painting brings me joy. I love reading and making jewelry.
Timeline
Hi, I’m

REGINA PARKER

Summerville,SC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

22
years of professional experience

Work History

Comcast

Technical Support Specialist
04.2018 - Current

Job overview

  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Submitted service tickets for equipment maintenance requests.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Recorded and maintained relevant notes for each client and work order.
  • Activated accounts for clients interested in new services.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
  • Suggested software and hardware modifications to reduce lag time and improve overall speed.
  • Promoted efficiency among departments with prompt resolution of system issues.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
  • Explained technical information in clear terms to promote better understanding for non-technical users
  • Researched product and issue resolution tactics to address customer concerns
  • Suggested software and hardware modifications to reduce lag time and improve overall speed

Iqor

Customer Service Representative
01.2016 - 04.2018

Job overview

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Provided information regarding charge accounts and loyalty programs.
  • Processed customer service orders promptly to increase customer satisfaction
  • Handled customer inquiries and suggestions courteously and professionally
  • Updated account information to maintain customer records
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Answered constant flow of customer calls with minimal wait times
  • Responded to customer requests for products, services, and company information
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly

Alorica

Customer Service Representative
10.2000 - 01.2016

Job overview

  • Maintained 23 years of customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded proactively and positively to rapid change.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Answered constant flow of customer calls with minimal wait times
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints
  • Developed customer service policies and procedures to meet and exceed industry service standards
  • Participated in team meetings and training sessions to stay informed about product updates and changes
  • Promoted available products and services to customers during service, account management, and order calls

Education

ECPI College of Technology
Charleston

AAS Medical Administrator
07.2007

Skills

  • Proficient user in
  • Microsoft Office including Word & Excel
  • Clear communication skills aimed at effectively understanding customers' problems and inquiries
  • Effective analytical skills that reassure and appease customers
  • Detail-oriented and efficient while able to multi-task in fast-paced work environment
  • Ability to read, compare, and interpret basic math and data
  • Report Transcription
  • Microsoft Excel
  • Lotus Notes
  • Report Preparation
  • Microsoft PowerPoint
  • Senior Leadership Support
  • Technical Support
  • Ticket support system management

I enjoy being creative. Painting brings me joy. I love reading and making jewelry.

I have discovered that I'm a very creative person. Since we have started working from home and the fear from being in large crowds. Painting has become my perfect past time. Putting my thoughts on a canvas is my art.

Timeline

Technical Support Specialist

Comcast
04.2018 - Current

Customer Service Representative

Iqor
01.2016 - 04.2018

Customer Service Representative

Alorica
10.2000 - 01.2016

ECPI College of Technology

AAS Medical Administrator

Similar Profiles

CREATE PROFILE
REGINA PARKER