Regina Penigar
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Patient Care Advocate
Elevance Health
01.2023 - Current
- Monitored progress and documented patient health status changes to keep care team updated.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Assisted disabled clients to support independence and well-being.
- Developed rapport to create safe and trusting environment for care.
Supervisor
Chime Solutions
03.2021 - 01.2023
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
Patient Care Coordinator
Walmart
01.2020 - 10.2021
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Delivered excellent patient experiences and direct care.
- Upheld confidentiality requirements and regulatory compliance guidelines.
Customer Service Representative
Target Corporations
08.2018 - 11.2019
- Answered constant flow of customer calls with over 50 customer calls in queue per minute.
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Answered constant flow of customer calls with minimal wait times.
Education
High School Diploma -
Dunbar High School
Fort Worth, TX06.2017
Skills
- Claims
- Data Entry
- Customer Service
- Technical Support
- Telephone Skills
- Customer and Client Relations
- Document Control
- Healthcare operations
- Client documentation
- Database coordination
Timeline
Patient Care Advocate
Elevance Health
01.2023 - Current
Supervisor
Chime Solutions
03.2021 - 01.2023
Patient Care Coordinator
Walmart
01.2020 - 10.2021
Customer Service Representative
Target Corporations
08.2018 - 11.2019
High School Diploma -
Dunbar High School
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