Regina Piscunere
Westland
Summary
Dynamic freelance designer with a proven track record at Archway Marketing, excelling in project management and concept development. Skilled in layout design and fostering vendor relationships, I consistently deliver innovative solutions that enhance brand recognition and customer engagement, driving repeat business and satisfaction.
Reliable team member with strong communication skills and ability to adjust work for various environments. Handles modifications, requests and feedback from colleagues, clients and vendors in efficient manner, understanding needs of all parties involved. Flexible in adapting work style to fit different projects and juggling multiple assignments within tight deadlines.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Free Lance Designer
Self-employeed
02.2006 - Current
- Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
- Developed innovative design concepts for improved brand recognition and customer engagement.
- Produced high-quality mockups for client approval during the iterative design process, saving time on revisions later down the line.
- Presented creative solutions to client challenges, resulting in high levels of client satisfaction and repeat business opportunities.
- Designed eye-catching promotional materials, driving increased event attendance and participation rates.
- Created marketing materials, including brochures, flyers and product catalogs to brand standards.
Bartender
Stryker's Bar & Grill
06.2019 - 03.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
Bartender
Wayne/Westland Family Moose Lodge
01.2018 - 06.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Assisted with inventorying beverage stock and bar supplies.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
Bartender Shift Manager
Doc's Sports Retreat
03.2014 - 06.2018
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Monitored compliance with local and state liquor laws, ensuring all employees were properly trained and licensed to serve alcoholic beverages.
- Assisted in managing special events such as private parties or corporate functions, coordinating staff efforts for seamless execution.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Enhanced team productivity by delegating tasks and overseeing workflow in a fast-paced environment.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Developed innovative drink recipes that became popular among patrons, boosting sales and enhancing the establishment''s reputation.
Bartender Shift Manager
Little Daddy's
04.2014 - 06.2016
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
- Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Assisted in managing special events such as private parties or corporate functions, coordinating staff efforts for seamless execution.
- Evaluated staff performance regularly to identify areas of improvement or potential growth opportunities within the team structure.
- Contributed to an increase in nightly revenue by upselling premium products and suggesting food pairings for various beverages.
- Obtained cash bank and stocked service bar to prepare for operation.
Server
275 Social
05.2014 - 12.2014
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Account Admin-Team Lead for Ford WINS Headquarters
Archway Marketing
09.2011 - 06.2014
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Evaluated customer needs and feedback to drive product and service improvements.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Generated reports detailing findings and recommendations.
- Processed dealers incentive claims and audits
- Served as client contact and maintain regular communication
- Responded to answer client/customer concerns and complaints
Account Coordinator Automotive Vertical
Archway Marketing
09.2011 - 06.2014
- Streamlined communication between clients and internal teams for seamless project execution.
- Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
- Escalated issues to appropriate channels as necessary.
- Coordinated meetings, calls, and demos for [Number]-person account management team.
- Updated internal databases with account information to maintain concise, clear records.
- Supported senior account managers in strategic planning initiatives aimed at growing existing accounts or acquiring new business opportunities.
- Organized regular status meetings with clients to review project progress, address concerns, and align on future objectives.
- Enhanced client satisfaction by effectively managing multiple projects and ensuring timely delivery.
- Contributed to proposal development, crafting compelling offerings that addressed client challenges and opportunities.
- Assisted in development of account plans, aligning strategies with client objectives and potential for growth.
- Organized and updated account databases, ensuring team members had access to current and accurate information.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Provide customer support for multiple automotive programs. This included literature fulfillment, navigation within the e-store, service contracts, merchandising, and technical training.
Team Leader - Customer Care Center
Archway Marketing
01.2011 - 09.2011
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Oversaw quality control measures, maintaining high standards for all project outputs.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
Bartender
Macaroni Grill
02.2007 - 09.2011
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
Customer Care Center Administrator
Archway Marketing
07.2010 - 12.2010
- Oversaw account transitions during mergers or acquisitions, ensuring seamless integration into existing systems without disruption to client services.
- Streamlined account management processes by implementing efficient organizational systems.
- Managed multiple high-profile accounts simultaneously, maintaining a high level of attention to detail and organization.
- . Participated in process improvement initiatives, helping to create a more efficient and accurate account administration function.
- Facilitated communication between center staff, families, district personnel, and other stakeholders to promote collaboration and information sharing.
- Provided guidance and support to new employees during their onboarding process contributing to successful integration into the team.
- Enhanced operational efficiency by streamlining administrative processes and implementing time-saving strategies.
- Organized and updated databases, records and other information resources.
- Created reports, presentations and other materials for executive staff.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Certified Bartender
Eastside Mario's
04.2003 - 08.2007
- Contributed to menu development by suggesting creative cocktail ideas based on seasonal ingredients or popular trends.
- Demonstrated excellent multitasking abilities under pressure, managing multiple responsibilities simultaneously without compromising service quality.
- Collaborated with other staff members to ensure smooth service during high-volume periods.
- Enhanced customer experience by providing personalized drink recommendations and maintaining a professional attitude.
- Wrote, distributed, and corrected menu tests for trainees
- Head Trainer
Children's Book Illustrator
The Little Tree
04.2005 - 08.2005
- Applied color theory and lighting techniques in drawings and illustrations to add excitement, focus, and depth.
- Cultivated relationships with other artists and internal partners to develop positive rapport for future opportunities.
- Produced computer-generated artwork to add depth and cohesiveness to technical journal and publication articles.
- Applied artistic and illustrative techniques to print media.
- Worked with clients to understand desired outcomes and requirements.
- Developed art and design concepts.
- Produced sketches and drafts to refine artwork before completion.
Clerical Associate
Madonna University
05.2001 - 10.2003
- Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
- Maintained strict confidentiality when handling sensitive information, ensuring compliance with company policies.
- Managed daily office tasks such as answering phones, scheduling appointments, and maintaining inventory levels to ensure smooth operations.
- Developed correspondence letters, memos, and emails.
- Assistant to the Dean of Graduate Studies
- Reviewed files, records and other documents to obtain information to respond to requests.
Customer Service
Cost Plus World Market, Inc
02.1999 - 10.2000
- Facilitated customer service initiatives by addressing inquiries promptly and professionally.
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
- Reviewed customer feedback to determine strategies for improving customer service.
- Greeted incoming customers and provided reliable, friendly customer service.
- Inventory
- Cashier
Clerical Worker
D&H Mack Kenworth
01.1997 - 08.2000
- Completed clerical tasks such as filing, copying, and distributing mail.
- Executed record filing system to improve document organization and management.
- Maintained strict confidentiality when handling sensitive information, adhering to company policies regarding privacy protection.
- Improved office efficiency by streamlining filing systems and organizing document storage.
- Inventory in part department
- Employee Payroll
- Input data into spreadsheets and databases.
Assistant Manager
Clyde Smith & Sons
04.1997 - 08.1999
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Bachelor of Arts - Graphic Design
Madonna University
Livonia, MI05-2005
Skills
- Teamwork skills
- Layout design
- Concept development
- Computer literate
- Illustration
- Project management
- Rough sketching
- Vendor relationships
- Multitasking and organizing
- Teamwork and collaboration
- Excellent communication
- Organizational skills
Certification
- ServSafe Alcohol - National Restaurant Association.
Timeline
Bartender
Stryker's Bar & Grill
06.2019 - 03.2025
Bartender
Wayne/Westland Family Moose Lodge
01.2018 - 06.2019
Server
275 Social
05.2014 - 12.2014
Bartender Shift Manager
Little Daddy's
04.2014 - 06.2016
Bartender Shift Manager
Doc's Sports Retreat
03.2014 - 06.2018
Account Admin-Team Lead for Ford WINS Headquarters
Archway Marketing
09.2011 - 06.2014
Account Coordinator Automotive Vertical
Archway Marketing
09.2011 - 06.2014
Team Leader - Customer Care Center
Archway Marketing
01.2011 - 09.2011
Customer Care Center Administrator
Archway Marketing
07.2010 - 12.2010
Bartender
Macaroni Grill
02.2007 - 09.2011
Free Lance Designer
Self-employeed
02.2006 - Current
Children's Book Illustrator
The Little Tree
04.2005 - 08.2005
Certified Bartender
Eastside Mario's
04.2003 - 08.2007
Clerical Associate
Madonna University
05.2001 - 10.2003
Customer Service
Cost Plus World Market, Inc
02.1999 - 10.2000
Assistant Manager
Clyde Smith & Sons
04.1997 - 08.1999
Clerical Worker
D&H Mack Kenworth
01.1997 - 08.2000
Bachelor of Arts - Graphic Design
Madonna University
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