Overview
Work History
Education
Skills
Work Availability
Summary
Key Qualifications
Accomplishments
Affiliations
Interests
Timeline
Work Preference

Regina Pompey

Juel
Clairton,PA
Fall seven times; stand up eight.
Japanese proverb

Overview

17
17
years of professional experience
1
1
Language

Work History

ABM Industry

ABM Janitorial Services
Clairton, PA
01.2021 - 11.2022
  • Skilled at working independently and collaboratively in a team environment.
  • Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Ensured proper sanitation measures were followed in all areas, reducing risk of contamination or illness.
  • Emptied trashcans and transported waste to collection areas.
  • Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
  • Increased customer satisfaction by providing exceptional service and exceeding expectations in cleanliness.
  • Supported inventory management by keeping track of supplies used during daily tasks, ensuring availability when needed.
  • Arranged and removed tables, chairs and decorations to prepare facilities for events such as meetings and banquets.

Pharmacist Specialist

CVS Pharmacy
Monroeville02, PA
02.2018 - 11.2019
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked effectively in fast-paced environments.
  • Paid attention to detail while completing assignments.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Learned and adapted quickly to new technology and software applications.
  • Skilled at working independently and collaboratively in a team environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Self-motivated, with a strong sense of personal responsibility.
  • Organized and detail-oriented with a strong work ethic.
  • Excellent communication skills, both verbal and written.
  • Developed and maintained courteous and effective working relationships.

Customer Service Representative

Alorica
Green Tree, PA
10.2017 - 09.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.

Patient Care Taker

United Hands
Clairton, PA
02.2019 - 08.2019
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, OBRA, payroll and benefits administration and general liability.
  • Demonstrated strong problem-solving skills, adapting to unforeseen challenges and finding innovative solutions to meet patient needs.
  • Enhanced the overall patient experience by anticipating needs, offering assistance proactively, and addressing concerns promptly.
  • Assisted patients with daily living activities for improved quality of life and increased independence.
  • Maintained a clean, safe, and comfortable environment for patients, contributing to their overall wellbeing.
  • Facilitated smooth transitions between healthcare settings by coordinating discharge planning and communicating pertinent information to all relevant parties.
  • Increased patient adherence to prescribed treatments by educating them about their conditions and the importance of following medical advice.
  • Prevented complications from chronic illnesses through regular monitoring of symptoms and timely intervention when needed.
  • Maintained accurate inventory of medical supplies and equipment necessary for efficient daily operations within the facility or home setting.
  • Participated in ongoing professional development opportunities to stay up-to-date on best practices within the field of patient care.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Provided compassionate and patient-focused care to cultivate well-being.

Seasonal Worker

Kmart, Sears Holding
Pleasant Hills, PA
10.2018 - 01.2019
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
  • Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Streamlined inventory management for improved product availability and reduced stock discrepancies.
  • Restocked and organized merchandise in front lanes.
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.

Food Service Worker

Speedway Gas Station
Clairton, Pa
01.2018 - 09.2018
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Developed and maintained positive relationships with customers to enhance service.
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
  • Participated in regular trainings to stay current on industry best practices and trends.
  • Streamlined food preparation processes for increased efficiency and reduced waste.
  • Ensured consistency in presentation of dishes by closely following plating guidelines.
  • Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Cleaned and organized kitchen, dining and service areas.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Processed customer payments and balanced cash drawers.
  • Portioned and wrapped food to place directly on plates for service to patrons.
  • Utilized POS system to receive and process food and beverage orders.
  • Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
  • Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
  • Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
  • Observed diners to respond to additional requests and determine when meal completed.

Crew Member

McDonald's Restaurant
Brentwood , PA
09.2012 - 11.2015
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.

Crew Member

Chic-Fil-A
Pleasant Hills, PA
08.2005 - 08.2011
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Participated in ongoing training programs, continuously updating knowledge of company policies and procedures.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Became familiar with products to answer questions and make suggestions.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Worked well with teammates and accepted coaching from management team.
  • Prepared salads, soups and sandwiches for customers.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Observed customer purchases in line and differentiated between standard portions.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
  • Took orders, prepared meals, and collected payments.
  • Accurately operated cash register to process customer payments.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.

Education

Associate in Medical Billing And Coding - Medical Insurance Billing

Medical Ultimate Academy, Florida Gardens, FL
11.2019

Skills

  • Payment processing
  • CPR/First Aid certified
  • Medical transcription
  • EMR / EHR
  • Patient scheduling
  • Payment collection
  • Phlebotomy
  • Completing insurance forms
  • Insurance claims
  • Active Listening
  • Microsoft Excel
  • Microsoft Word
  • Lotus Notes
  • Microsoft PowerPoint
  • Retail Sales Customer Service
  • Stocking and Replenishing
  • Clerical Support
  • Sales and Upselling
  • Recordkeeping Strengths
  • Microsoft Internet Explorer
  • Closing Sales
  • Understanding Customer Needs
  • Customer Consulting
  • Customer Relationship Management
  • Quality Assurance Controls
  • Money Handling Abilities
  • Order and Refund Processing
  • Multi-Line Telephone Operation
  • Call Center Operations
  • Microsoft Windows
  • Call Volume and Quality Metrics
  • Typing Proficiency
  • Quality Control
  • Grammar
  • Research
  • LinkedIn
  • Documentation
  • Facebook
  • Senior Leadership Support
  • Customer Communication
  • Customer Support
  • Training and Development
  • Inbound Phone Call Management
  • Resolving Issues
  • Microsoft Office
  • Records Preparation
  • Microsoft Access
  • Sage 50 Accounting
  • Customer Account Updates
  • New Teller Training
  • Answering Questions
  • Process Transactions

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Summary

Highly skilled and enthusiastic professional with more than 5 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service. Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams. Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Licensed in [State]. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Key Qualifications

  • Electronic Health Records (EHR)
  • Payment Posting
  • Scheduling
  • HIPAA Compliance
  • Medical Terminology
  • Insurance Verification
  • Insurance Claim Processing
  • EOBs
  • Co-Payments
  • Deductibles
  • Managed Care (HMO, PPO, POS)
  • Government Payers
  • Third Party Payers
  • Medical Billing
  • Medical Coding
  • ICD-9
  • ICD-10
  • HCPCS
  • CPT
  • Medicare
  • Medicaid and Tricare
  • CMS 1500
  • CMS 1450 (UB-04)
  • Fee Schedules
  • Greenway Prime Suite EHR
  • Electronic Medical Records (EMR)
  • Medical Office Procedures

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Affiliations

  • Microsoft

Interests

Customer service

Timeline

ABM Industry - ABM Janitorial Services
01.2021 - 11.2022
Patient Care Taker - United Hands
02.2019 - 08.2019
Seasonal Worker - Kmart, Sears Holding
10.2018 - 01.2019
Pharmacist Specialist - CVS Pharmacy
02.2018 - 11.2019
Food Service Worker - Speedway Gas Station
01.2018 - 09.2018
Customer Service Representative - Alorica
10.2017 - 09.2019
Crew Member - McDonald's Restaurant
09.2012 - 11.2015
Crew Member - Chic-Fil-A
08.2005 - 08.2011
Medical Ultimate Academy - Associate in Medical Billing And Coding , Medical Insurance Billing

Work Preference

Work Type

Part Time

Work Location

Remote

Important To Me

Work-life balanceCareer advancementPaid sick leaveFlexible work hoursTeam Building / Company Retreats401k matchPaid time offWork from home option

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Regina PompeyJuel