Summary
Overview
Work History
Education
Skills
Timeline
Generic

Regina Ponce

Thornton,CO

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

33
33
years of professional experience

Work History

Patient Registration Representative

Centura Health
10.2013 - Current
  • Assisted with medical coding and billing tasks.
  • Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
  • Provided counseling to help patients navigate financial assistance programs for uncovered bills.
  • Gathered demographic and insurance information to register patients for medical appointments.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Registered and verified patient records before triage with most up-to-date information.

Customer Service Manager

Walmart
04.1991 - 06.2011
  • Controlled resources and utilized assets to achieve qualitative and quantitative targets.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Established team priorities, maintained schedules and monitored performance.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
  • Developed new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with customers.

Education

High School Diploma -

Artesia High School
Artesia, NM
05.1990

Skills

  • Patient confidentiality
  • Medical terminology knowledge
  • Insurance Verification
  • Appointment Scheduling
  • Payment Collection
  • Data Entry
  • Resourcefulness and Initiative
  • Professionalism and Ethics
  • Payment Plan Options

Timeline

Patient Registration Representative

Centura Health
10.2013 - Current

Customer Service Manager

Walmart
04.1991 - 06.2011

High School Diploma -

Artesia High School
Regina Ponce