Regina Portillo
Lake Elsinore,USA
Summary
Highly organized and experienced professional with over 10 years of experience in administrative support, customer service, and data management. A native English speaker fluent in Spanish, with a proven ability to handle multi-line phone systems, manage schedules, and maintain detailed records with strict confidentiality. Dedicated to providing excellent support to students, staff, and parents in a fast-paced environment.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Assist Health Group
10.2021 - Current
- Managed a high volume of incoming calls and scheduling requests, providing exceptional customer service to patients and coordinating with healthcare providers.
- Maintained accurate patient records and managed confidential information with strict adherence to privacy protocols.
- Utilized strong organizational skills to track and process referrals and coordinate complex scheduling activities.
Client Service Representative
Autoremarketing
11.2019 - 08.2020
- Provided primary customer support, responding to inquiries and resolving concerns in a timely and professional manner.
- Communicated with vendors and internal teams to ensure efficient service delivery and inventory management.
- Handled numerous translation requests, leveraging fluency in Spanish to assist a diverse clientele.
Medical Assistant
Temecula Valley Cardiology Medical Group
12.2015 - 08.2017
- Directed patients and managed patient flow, ensuring a smooth and organized process from check-in to exam completion.
- Scheduled appointments, registered new patients, and collected all necessary demographic and insurance information.
- Performed administrative duties, including managing medical supplies and maintaining accurate records.
Medical Receptionist
Prime Partners Medical Group
09.2002 - 12.2007
- Coordinated patient scheduling, check-in, check-out, and payments for billing, ensuring a seamless experience.
- Used computer programs and registration systems to schedule appointments and manage patient records.
- Verified patient information and insurance coverage, handling sensitive data with discretion.
- Maintained a neat and organized waiting area and office space to support daily operations.
Education
High School -
Perris High School
Perris, CACertification - Medical Assisting
United Education Institute
San Bernardino, CA06.2002
Skills
- Administrative Support: Appointment Scheduling, Data Entry, Records Management, Multi-line Phone Systems
- Customer Service: Complaint Resolution, Inbound & Outbound Calling, Customer Relations, Bilingual (English/Spanish)
- Technical: EMR Systems, Microsoft Office Suite, Data Management
- Interpersonal: Team Collaboration, Creative Problem Solving, Strong Communication, Confidentiality
Certification
CPR Certification
Languages
Spanish - Fluent
Section name
Authorized to work in the US for any employer
Timeline
Patient Care Coordinator
Assist Health Group
10.2021 - Current
Client Service Representative
Autoremarketing
11.2019 - 08.2020
Medical Assistant
Temecula Valley Cardiology Medical Group
12.2015 - 08.2017
Medical Receptionist
Prime Partners Medical Group
09.2002 - 12.2007
Certification - Medical Assisting
United Education Institute
High School -
Perris High School
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