Regina Pritchett
Senoia,Ga
Summary
My goal is to be part of a team that helps make a difference in patients lives. Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Overview
11
11
years of professional experience
Work History
Patient Access Scheduler
R1, Cycling
- Current
- Central Scheduling
- First point of contact interacting with patients over the phone or in person
- Handles a high volume of incoming calls
- Schedules patient visits and procedures via EPIC for multiple hospitals and outpatient centers which involves coordinating and adhering to many departments and their clinical protocols
- Responds to questions and concerns and directs them to appropriate location or department
- Provides on-going communication with clinical staff regarding real-time patient status
- Collaborates with medical staff and their associates to optimize efficiency and effectiveness in scheduling
- Multitasks between several different technology systems to complete functions
- Collects and enters all necessary demographic, clinical, billing and insurance information from patients or responsible parties
- Provides patient education by explaining preps and patient instructions for the scheduled procedure following scheduling protocols
- Informs patients of possible co-pays and deductibles needs to be paid at the time of service
- Reviews and analyzes financial information from the registration system and communicates information to the patient and business office
- Communicates effectively with physicians and physician staff, ancillary departments, nursing units and patients
- Performs all other duties and projects as assigned.
Medical Assistant
Cancer Treatment Center of America
06.2015 - 10.2016
- I worked in an area called PAT (Pre Anesthesia Teaching) Where I assisted the Anesthesiologists and nurses in the pre-screening process of patient in order to ascertain if a
- The patient was healthy enough for surgery
- This included all aspects of intake including Phlebotomy and maintaining adequate floor supplies.
Admissions customer service representative
Sutter Santa Rosa Regional Medical Center
11.2013 - 09.2014
- Verify patient demographic information and insurance
- Confirm benefits and determine if any authorization requirements are needed
- Reviews medical necessity and creates patient liability estimates.
Labor and Delivery Unit Coordinator/ Performing
09.2006 - 09.2014
- Customer service, receptionist and clerical/secretarial activities
- Serving as a communication resource for patient, visitors, families and healthcare team members with the ability to triage communication priorities
- Answering telephones and patients' intercom systems
- Alert nursing staff to patients and family concerns and other calls
- Order supplies and stock items as required while keeping the unit neat and organized
- OB Tech Assist doctors and nurses during labor and delivery procedures/surgeries, also responsible for ensuring cleanliness of the labor and delivery wards and for light clerical duties
- Endoscopy Technician Assist effectively and independently on all cases as assigned
- Work collaboratively with RN, Charge Nurse, surgical techs and physicians to ensure delivery of exceptional patient care
- Coordinate the set-up and turnover of the procedure room
- Care for and trouble shooting equipment and accessories
- Work with other healthcare team members to meet patient satisfaction and departmental targets
- Performs other duties as assigned.
Surgery Technician
Palm Drive Hospital
04.2013 - 04.2014
- Checks supplies and equipment needed for surgical procedure
- Sets up and maintains a sterile table with instruments, supplies, equipment along with medications/solutions needed for procedure
- Performs accurate count with circulator pre/post incision
- Assists surgeons during procedure while maintaining the highest standard of sterile technique
- Lead Endoscopy Technician Assist effectively and independently on all cases as assigned
- Work collaboratively with RN, Charge Nurse, surgical techs and physicians to ensure delivery of exceptional patient care
- Coordinate the set-up and turnover of the procedure room
- Care for and trouble shooting equipment and accessories
- Work with other healthcare team members to meet patient satisfaction and departmental targets.
Education
Clinical Medical Assisting -
Boston Reed Medical School
Phlebotomy/Venipuncture
Boston Reed Medical School
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Volunteering
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Santa Rosa J.C
2004
Skills
- Financial Counseling
- Patient Registration
- Customer Service
- Patient Confidentiality and Data Security
- Gathering Information From Patients
- Scheduling Diagnostic Procedure
- Outbound Calling
- Patient Health Information Access
- EPIC EMR
- Current Medical Assistant Certification
Timeline
Medical Assistant
Cancer Treatment Center of America
06.2015 - 10.2016
Admissions customer service representative
Sutter Santa Rosa Regional Medical Center
11.2013 - 09.2014
Surgery Technician
Palm Drive Hospital
04.2013 - 04.2014
Labor and Delivery Unit Coordinator/ Performing
09.2006 - 09.2014
Patient Access Scheduler
R1, Cycling
- Current
Clinical Medical Assisting -
Boston Reed Medical School
Phlebotomy/Venipuncture
Boston Reed Medical School
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Volunteering
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Santa Rosa J.C
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