Regina Ramour

• Assisted in patient intake processes, ensuring accurate documentation of medical histories.
• Supported healthcare providers during examinations, maintaining a sterile environment and organizing instruments.
• Scheduled patient appointments efficiently, optimizing clinic workflow and reducing wait times.
• Performed routine laboratory tests, adhering to safety protocols and maintaining cleanliness standards.
• Maintained inventory of medical supplies, monitoring levels to prevent shortages and ensure operational readiness.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
• Collected and documented patient medical information such as blood pressure and weight.
• Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
• Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
• Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
• Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
• Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
• Obtained client medical history, medication information, symptoms, and allergies.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Measured patient pulse oximetry.

• Provided compassionate care and support to individuals with special needs, enhancing daily living activities.
• Assisted in developing individualized care plans tailored to specific needs and preferences of clients.
• Facilitated communication between clients, families, and healthcare professionals to ensure cohesive care delivery.
• Monitored and documented behavioral changes, contributing to ongoing assessments and adjustments in care strategies.
• Empowered clients to achieve their full potential by fostering a growth mindset and celebrating small victories along the way.
• Assisted clients in maintaining personal hygiene, grooming, and dressing to promote dignity and selfesteem.
• Supported clients'' emotional well-being with compassionate listening and empathetic understanding of their unique challenges.
• Ensured timely administration of medications, monitoring for side effects or adverse reactions.
• Developed strong rapport with families, providing regular updates on progress and addressing any concerns promptly.
• Strengthened family bonds by facilitating open communication between clients and their loved ones.
• Reduced behavioral issues by implementing positive reinforcement techniques and individualized behavior management plans.
• Promoted a safe and nurturing environment by establishing clear boundaries and routines for daily activities.
• Coordinated transportation to appointments, school functions, or recreational outings as needed for each client''s schedule.
• Prepared meals and snacks and fed clients.
• Offered support to assist with supervising special needs individuals in home.
• Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
• Assisted with daily living activities, running errands, and household chores.
• Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
• Monitored clients' overall health and well-being and noted significant changes.
• Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
• Transported clients to and from medical appointments with safety and efficiency.
• Guided patients to restroom to support bladder and bowel relief requirements.
• Entrusted to handle confidential and sensitive situations in professional matter.
• Supervised daily activities, ensuring safety and well-being of children in care.
• Communicated effectively with parents regarding children's progress and needs.
• Monitored behavior, implementing positive reinforcement techniques for discipline.
• Provided overnight care for families on an as-needed basis, ensuring a secure environment while parents were away from home.
• Administered medication according to parental instructions while closely observing potential side effects or adverse reactions in children.
• Assisted parents with daily routines, including morning preparations, transportation to school, and after-school care.

• Conducted health screenings for visitors and staff, ensuring compliance with health protocols.
• Recorded and monitored symptoms to identify potential COVID-19 cases promptly.
• Assisted in implementing safety measures to minimize virus transmission within facility.
• Educated individuals on proper hygiene practices and preventive measures against COVID-19.
• Maintained accurate logs of screening results for reporting and follow-up actions.
• Adapted quickly to changing guidelines and procedures related to COVID-19 protocols.
• Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
• Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
• Ensured compliance with federal, state, and local regulations regarding COVID-19 screening procedures and reporting requirements.
• Provided assistance with distribution of face masks and other equipment to equip individuals with protective gear.
• Enhanced infection control practices through rigorous sanitization of screening areas and equipment.
• Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
• Documented all COVID-19 screenings, results and follow-up action on database to enable tracking history and maintain accurate records.
• Donned and removed personal protective equipment (PPE) per company protocols.
• Increased overall patient satisfaction through exceptional customer service during the screening process, addressing questions or concerns promptly.
• Educated patients on preventative measures against virus transmission, promoting a healthier community response to the pandemic.
• Supported operations management by maintaining an organized inventory of necessary supplies and PPE for optimal safety standards during screenings.
• Disinfected tools, equipment and surfaces between patients.
• Obtained patient or family member authorizations for tests and procedures.

• Monitored individuals for signs and symptoms of COVID-19 to apply prompt response and medical attention.
• Educated staff and visitors on importance of proper hygiene and social distancing to practice protective measures and avoid infection transmission.
• Tracked and monitored health status of individuals entering premises to provide protection and control contamination.
• Answered patient inquiries and provided information about healthcare services.
• Performed basic laboratory tests and collected specimens for further testing.

Completed my medical assistant couse in September, the passed my national certification though NOHP with a 94%. I am now a Nationally Certified Medical Assistant. I just completed my Phlebotomy Course and am waiting to take my national exam through the NHA.