Regina Reaves

• Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
• Delivered high-quality solutions for clients through comprehensive research and analysis of industry trends.
• Developed innovative strategies to address complex business challenges, resulting in increased profitability for clients.
• Presented findings and recommendations to executive-level stakeholders, effectively communicating key insights and action plans.
• Achieve personal daily,weekly and monthly sales goals.
• Make daily outbound calls to drive sales.
• Review promotions /plans/devices daily.

Create personal connections with the customers to make cell phone technology look simple.

• Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.
• Engaged in business operations that included budgeting, forecasting, analyzing, and providing sales reports.
• Drove profitability and performance of multiple (3) stores.
• Provided ongoing sales training and support for several teams to exceed sales, retention, quality, and service objectives.
• Owned store success and took ownership for store employees' work-related needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention and all other store functions.
• Ensured kiosk employees met and/or exceeded defined monthly sales and operational metrics.
• Effectively communicated new initiatives set by the company.
• Received and counted cash/receipts at the end of the day: prepared and made deposits.
• Reconciled deposits and stored cash in a secure location.
• Signed off on shipments, counted available inventory and placed orders for more inventory according to demand.
• Selected and retained talent based on business needs.

• Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
• Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
• Coordinated with vendors to ensure timely delivery of merchandise while maintaining optimal stock levels in store.
• Developed strong customer relationships by delivering exceptional service and personalized attention.
• Handled customer relation issues with quick and effective resolutions to promote customer satisfaction.
• Conducted team meetings to reinforce goals, objectives, set clear expectations, and emphasize policies and procedures.
• Coached and counseled sales personnel, assisted with individual selling efforts and helped sales representatives reach targeted goals.
• Kept the sales team informed about daily promotions, pricing, and updates.
• Performed inventory count and cash reconciliation in a timely manner.
• Executed all point-of-sales transactions, nightly reconciliations, etc. in accordance with company standards and audits.
• Maintained internal visual merchandising and in-store displays to make certain the store's appearance meets company standards at all times.
• Ensured the store is opened and closed appropriately according to company standards.
• Handled customer relation issues with quick and effective resolutions to promote customer satisfaction.
• Conducted team meetings to reinforce goals, objectives, set clear expectations, and emphasize policies and procedures.
• Coached and counseled sales personnel, assisted with individual selling efforts and helped sales representatives reach targeted goals.
• Kept the sales team informed about daily promotions, pricing, and updates.
• Performed inventory count and cash reconciliation in a timely manner.
• Executed all point-of-sales transactions, nightly reconciliations, etc. in accordance with company standards and audits.
• Maintained internal visual merchandising and in-store displays to make certain the store's appearance meets company standards at all times.
• Ensured the store is opened and closed appropriately according to company standards.