Regina Reaves
MIDLAND,NC
Summary
Dynamic Senior Sales Consultant with a proven track record at Victra, excelling in driving sales and enhancing customer satisfaction. Adept at data analysis and persuasive communication, I consistently exceed sales goals while fostering team collaboration and leadership. Recognized for creating engaging retail environments that boost performance and customer loyalty.
Overview
17
17
years of professional experience
Work History
Senior Sales Consultant
Victra: Verizon Retailer
Locust, NC
06.2024 - Current
- Achieve personal daily, weekly, and monthly sales goals.
- Make daily outbound calls/Texts to drive sales using a variety of platforms.
- Work alongside peers and the Multi Unit Manager to learn and share ideas while serving customers and providing resolutions to issues.
- Create personal connections with customers to make cell phone technology look simple.
- Handle all customer service interactions courteously and professionally.
- Attend Weekly/Monthly Trainings.
- Review promotions/plans/devices daily.
- Assist with merchandising and operational functions.
- Create a premier Retail environment through cleanliness, merchandising, and organization according to standards.
Interim Multi-Unit Manager
Victra: Verizon Retailer
Locust, NC
03.2024 - 06.2024
- Engaged in business operations that included budgeting, forecasting, analyzing, and providing sales reports.
- Drove profitability and performance of multiple (3) stores.
- Provided ongoing sales training and support for several teams to exceed sales, retention, quality, and service objectives.
- Owned store success and took ownership for store employees’ work-related needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention and all other store functions.
- Ensured kiosk employees met and/or exceeded defined monthly sales and operational metrics.
- Effectively communicated new initiatives set by the company.
- Received and counted cash/receipts at the end of the day: prepared and made deposits.
- Reconciled deposits and stored cash in a secure location.
- Signed off on shipments, counted available inventory and placed orders for more inventory according to demand.
- Selected and retained talent based on business needs.
- Established relationships with local leadership and partners.
Store Leader
Victra: Verizon Retailer
Locust, NC
03.2018 - 03.2024
- Handled customer relation issues with quick and effective resolutions to promote customer satisfaction.
- Conducted team meetings to reinforce goals, objectives, set clear expectations, and emphasize policies and procedures.
- Coached and counseled sales personnel, assisted with individual selling efforts and helped sales representatives reach targeted goals.
- Kept the sales team informed about daily promotions, pricing, and updates.
- Performed inventory count and cash reconciliation in a timely manner.
- Executed all point-of-sales transactions, nightly reconciliations, etc. in accordance with company standards and audits.
- Maintained internal visual merchandising and in-store displays to make certain the store’s appearance meets company standards at all times.
- Ensured the store is opened and closed appropriately according to company standards.
Sales Consultant
Victra: Verizon Retailer
Locust, NC
09.2009 - 03.2018
- Established professional customer relationships by building trust.
- Used strategies to resolve customer escalations.
- Met sales goals by offering various solutions to new and existing customers.
- Demonstrated the functionality of devices to maximize customer use of available features.
- Processed customer payment transactions, prepared and made bank deposits.
Office Assistant
Gibson Cancer Center
Lumberton, NC
10.2008 - 09.2009
- Assisted doctors and nurses with basic lab work and maintained supplies, and greeted guests.
- Greeted guests, scheduled appointments, and made reminder calls for upcoming visits.
- Worked with staff to organize, store, and retrieve documents, both electronic and paper.
- Maintained an efficient filing system.
Education
Associates degree - Office Administration
Bladen Community College
Bladenboro, NC09.2009
Skills
- Adaptability
- Analytical
- Data analysis
- Digital communication
- Leadership skills
- Organizational skills
- Persuasive communicator
- Proactive
- Proficient in Microsoft Office Suite
- Self-motivated
- Team player
- Tech skills
- Time Management
- Verbal and written communication
Professional Highlights
- Consistently hit performance goals for consecutive months.
- Rewarded certificates for consistently hitting accessory sales goals.
- Recognized for being over 18% in business sales.
- Recognized for detecting fraudulent transactions by properly implementing the verification and credit card process according to company policy.
Timeline
Senior Sales Consultant
Victra: Verizon Retailer
06.2024 - Current
Interim Multi-Unit Manager
Victra: Verizon Retailer
03.2024 - 06.2024
Store Leader
Victra: Verizon Retailer
03.2018 - 03.2024
Sales Consultant
Victra: Verizon Retailer
09.2009 - 03.2018
Office Assistant
Gibson Cancer Center
10.2008 - 09.2009
Associates degree - Office Administration
Bladen Community College
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